cancel
Showing results for 
Search instead for 
Did you mean: 

Webstats again missing/late

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Webstats again missing/late

They are not there yet (8am).
Tony
5 REPLIES 5
kaspencer
Grafter
Posts: 118
Thanks: 8
Registered: ‎08-01-2008

Re: Webstats again missing/late

Four days have elapsed since I posted a request for action on the missing stats for 18th November, and I have had no reply.
Now, on the 24th there were once again no web stats delivered this morning.
So we already have missing stats for 18th November, and now it looks as though we will have at least one other day with no data.
PLUSNET: If you choose to host, and charge for hosting web domains, you MUST offer a reliable statistics service.
Please can you deal with this issue promptly, properly and competently.
Kenneth Spencer
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Webstats again missing/late

Quote from: Bob
Just checked a couple of accounts and it looks like the stats for the 18th are lost, but subsequent days have since been populated.
Anybody able to confirm?

The chances of anyone from Plusnet picking up this topic in time are probably 50:50. So I'm afraid you need to follow this advice:
Quote from: Bob
due to the time sensitive nature of problems with webstats generation, chat or phone is probably the better option if it's available.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
kdiment
Rising Star
Posts: 231
Thanks: 30
Registered: ‎30-06-2007

Re: Webstats again missing/late

Why is there never any service status announcement when the failure has been flagged? We would the know that someone has noticed and is doing something about it.
  Keith
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
Thanks: 2,478
Fixes: 168
Registered: ‎04-04-2007

Re: Webstats again missing/late

Quote from: kaspencer
Four days have elapsed since I posted a request for action on the missing stats for 18th November, and I have had no reply.

I'm afraid the stats from the 18th are lost Sad
Quote from: kaspencer
Now, on the 24th there were once again no web stats delivered this morning.

Are they still missing? I've checked a few accounts and things look to have run successfully. Can't see anything flagged in our monitoring platform, however I do know there were some scripts started late this morning following some overnight maintenance.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

kdiment
Rising Star
Posts: 231
Thanks: 30
Registered: ‎30-06-2007

Re: Webstats again missing/late

Better late than never. Mine arrived at 15:54.
  - Keith