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Webstarts not generated (15th December)

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Webstarts not generated (15th December)

‎15-12-2010 7:32 AM

As the title says, webstats are still showing those generated on the 14th.
Nothing on the service status web page.
Tony
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Penny
Superuser
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Registered: ‎05-04-2007

Re: Webstarts not generated (15th December)

‎15-12-2010 7:39 AM

.
Webstats not updated here, either - no time to raise a ticket right now, sorry 😕
Regards,
Penny.
Penny Rollo * * * joined Force9 on 17/02/98 * * * with PlusNet from 2000 onwards * * * personal website at pennymidasrollo.plus.com
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
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Chris
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Re: Webstarts not generated (15th December)

‎15-12-2010 8:24 AM

We'll get a problem and service status raised, ta.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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bobpullen
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Re: Webstarts not generated (15th December)

‎15-12-2010 9:06 AM

Service Status now posted.

Bob Pullen
Plusnet Product Team
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bobpullen
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Re: Webstarts not generated (15th December)

‎15-12-2010 10:28 AM

Looks like the process fell down copying the server logs across this morning. It timed out although we're not sure why. It wasn't flagged by our monitoring systems (something we're looking to improve already), so thanks for the heads up Tony.
We've copied the missing files across and the scripts are being re-run so hopefully the stats will be available early afternoon.

Bob Pullen
Plusnet Product Team
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