Webspace permissions
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Webspace permissions
27-06-2021 1:36 AM
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Hi there
I used to have a website hosted on my webspace, we're talking back in 2000, which was then removed for going catastrophically over my bandwidth allowance in late 2009, long story! I just accepted that and haven't used the feature since, but tonight I tried to upload a new webpage and although I was allowed to ftp into the webspace, I don't appear to have permissions to rename, delete, or add anything to it. It's been a very long time so I'm rather rusty with Filezilla, but is this something I need to have unlocked in order to upload new stuff?
Thanks in advance!
Re: Webspace permissions
27-06-2021 7:30 PM
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Hi @gordy,
Is this website still hosted through an account with us? Also, have you checked the contents of the webpage you've tried uploading to see if they are within the limits set at the time?
Re: Webspace permissions
27-06-2021 11:54 PM
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Hi there
The content from the original website is long gone, since 2009. When I ftp into it the files from the original site have been deleted, there's only the index file saying the site was removed and the webstats. The domain is still hosted by yourselves and points to the servers. The files I'm trying to upload only amount to about 25MB but permission is denied, both to upload anything and rename or delete the existing index.html. The username is gordonsnewjoint if that helps.
Cheers
Re: Webspace permissions
28-06-2021 2:27 PM
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Thanks a lot for your response @gordy
We believe that your webspace may be archived due to the fact that the bandwidth was exceeded previously. I've raised a task to our NetOps team to see if we can get this unarchived, I'll keep you up to date accordingly.
Re: Webspace permissions
30-06-2021 5:21 PM
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Hello @gordy
Just to let you know, I've received a response from our NetOps Team advising that the permissions have now been sent.
Give it another go and feel free to reach out if you're having any further issues at all
Re: Webspace permissions
02-07-2021 10:23 PM
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Hi there
Thanks for getting back to me. Sorry I've been out of mobile phone reception for a few days! Just tried again and I'm still able to login to the FTP server, but I'm still unable to change or upload anything. Just 550 permission denied when trying to rename anything or create a directory.
Thanks in advance!
Re: Webspace permissions
05-07-2021 11:25 AM
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Thanks for getting back to us @gordy
I'm sorry to see you can't upload or change files in your webspace still.
I've passed this back to our NetOps team to advise further and we'll post back as soon as we know more.
Re: Webspace permissions
05-07-2021 6:49 PM
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Hi @gordy
Are you trying to upload into CCGI or standard webspace? The differences can be found here https://www.plus.net/help/broadband/about-your-plusnet-webspace/#how-do-i-see-the-files-ive-uploaded
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