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Website "Forbidden"???

worzel
Grafter
Posts: 60
Registered: ‎06-04-2007

Website "Forbidden"???

Hi
Today my webspace is returning the error
"HTTP 403 (Forbidden)" in IE6 and
"Forbidden You don't have permission to access / on this server."
in Firefox.
For all pages, on the site.
Plus I am unable to log into the FTP server to see if files are still there, with my usual log in information (which still works everywhere else)
There's nothing on the server status page?
And everything was working fine yesturday (the last time I tried!)
Does anyone else have a problem, or Is there a problem with the server?
PS: I've raised a ticket, but have found, in the past, that the forums are often faster to reply.
79 REPLIES 79
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Website "Forbidden"???

Hi there,
Bob's just raised a P1 on Homepages/FTP which I imagine may be related to your current difficulties.
Networks are currently investigating as a priority.
worzel
Grafter
Posts: 60
Registered: ‎06-04-2007

Re: Website "Forbidden"???

Quote from: Jameseh
Hi there,
Bob's just raised a P1 on Homepages/FTP which I imagine may be related to your current difficulties.
Networks are currently investigating as a priority.

Thanks for the fast reply.
Two questions
What's a "P1"?
And where's the "Homepages/FTP" forum, as I can't find it.?
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Website "Forbidden"???

Hi there,
This forum is perfectly adequate for your query Smiley
A P1 is the highest level of internal problems raised by us.  We have P1s, P2s and P3s.
worzel
Grafter
Posts: 60
Registered: ‎06-04-2007

Re: Website "Forbidden"???

Quote from: Jameseh
Hi there,
This forum is perfectly adequate for your query Smiley
A P1 is the highest level of internal problems raised by us.  We have P1s, P2s and P3s.

Thanks for clearing that up.
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
Thanks: 2,478
Fixes: 168
Registered: ‎04-04-2007

Re: Website "Forbidden"???

Service Status can be found here, and the problem here.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Website "Forbidden"???

Oh dear!
Related to this?
Quote
Planned Homepages Maintenance - Tuesday 15th January - Friday 25th January.
Web Space & FTP
Posted on: Tuesday 15 January 2008, 14:35
Maintenance Window:-
Tuesday 15th January - Friday 25rd January.
Service Affected:-
Homepage storage servers.
Duration of expected customer impact:-
This work will be performed over the next 10 days.
Detailed description of work to be performed:-
We are upgrading the storage on the homepages servers to more resilient hardware. This will involve moving customers websites over to the new hardware during the maintenance window.
Expected customer impact:-
Each hosted website may be unavailable for a short period of time during the maintenance.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
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bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
Thanks: 2,478
Fixes: 168
Registered: ‎04-04-2007

Re: Website "Forbidden"???

Sort of. It's customers on the old storage cluster that are having problems. Those who've been migrated should be able to access their sites fine.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

samuria
Community Veteran
Posts: 1,577
Thanks: 3
Registered: ‎13-04-2007

Re: Website "Forbidden"???

All My sites are down with the same error www.janwright.co.uk http://www.winchun-tao.co.uk/ www.mwright.plus.com/ and others.
Any ideas how long it will bee before its fixed?
Chris
Legend
Posts: 17,724
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Website "Forbidden"???

As soon as we know more info we'll get it on a service status.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Not applicable

Re: Website "Forbidden"???

How odd,
www.username.plus.com is still working fine, however attempting to access my webspace via my domain name doesn't work.
Penny
Superuser
Superuser
Posts: 968
Thanks: 513
Fixes: 5
Registered: ‎05-04-2007

Re: Website "Forbidden"???

Quote from: James_H
www.username.plus.com is still working fine, however attempting to access my webspace via my domain name doesn't work.

Curious.  Access to http://www.happychild.org.uk has (seemingly entirely) gone, likewise the username.force9.co.uk address.  However http://www.freeway.plus.com is still apparently working, but without graphics.
Have tried both in FF and IE with control/refresh, to rule out any cache factors.  Are graphics and page files housed separately perhaps?  On the PN servers if not the F9 ones.
Hope this gets fixed *soon* Sad Sad
Penny.
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
Chris
Legend
Posts: 17,724
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Website "Forbidden"???

Looking at your site it appears that the graphics and images are pointed to your happychild.org.uk site, due to this being down the images aren't appearing.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Penny
Superuser
Superuser
Posts: 968
Thanks: 513
Fixes: 5
Registered: ‎05-04-2007

Re: Website "Forbidden"???

Quote from: Chris
Looking at your site it appears that the graphics and images are pointed to your happychild.org.uk site, due to this being down the images aren't appearing.

LOL  *that* never occurred to me Cheesy
Any news on a fix, Chris?  I recognise that outages such as this one are exceedingly rare, but if it continues it will impact on search engine listings etc.
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
Not applicable

Re: Website "Forbidden"???

Both of my domains are hosted directly in the htdocs folder though, so how come one works, and the other doesn't? Surely they are just DNS records for both pointing to the same place?