cancel
Showing results for 
Search instead for 
Did you mean: 

Website gone

samuria
Grafter
Posts: 1,581
Thanks: 3
Registered: ‎13-04-2007

Website gone

My website crewetwon.co.uk has been taken down how do I get it back in an emegancy i upload 1 file for someone to down load now they have taken the site down.

I have been a customer for over 15 years and this isnt good the problem is the domain is mine but hosted on the sister inlaws account and she doesnt speak to me so cant open a ticket in her name 

5 REPLIES 5
pjmarsh
Superuser
Superuser
Posts: 4,065
Thanks: 1,617
Fixes: 21
Registered: ‎06-04-2007

Re: Website gone

crewetwon.co.uk isn't currently registered with anyone.  Is that domain definitely correct or has registration lapsed?

Even then, I doubt there would be much Plusnet could do with you on the hosting side as it isn't your account.  Your sister-in-law could have purposely taken it down or closed her Plusnet account, which she would be entitled to do as the account holder, though Plusnet wouldn't be able to discuss any of that with you due to GDPR.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Dan_the_Van
Aspiring Hero
Posts: 2,848
Thanks: 1,369
Fixes: 86
Registered: ‎25-06-2007

Re: Website gone

I think maybe there is a typo crewetown.co.uk does exist with a plusnet IP Address.

 

pjmarsh
Superuser
Superuser
Posts: 4,065
Thanks: 1,617
Fixes: 21
Registered: ‎06-04-2007

Re: Website gone

Thanks @Dan_the_Van, I did wonder about a typo, but couldn't spot what the end part could be!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dvorak
Moderator
Moderator
Posts: 29,653
Thanks: 6,668
Fixes: 1,485
Registered: ‎11-01-2008

Re: Website gone


Moderators Note


This topic has been moved from Broadband to Everything Else

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Penny
Superuser
Superuser
Posts: 1,336
Thanks: 828
Fixes: 8
Registered: ‎05-04-2007

Re: Website gone


@samuria wrote:

My website crewetwon.co.uk has been taken down

I have been a customer for over 15 years and this isnt good the problem is the domain is mine but hosted on the sister inlaws account and she doesnt speak to me so cant open a ticket in her name 


 

Not sure I have fully understood this, but if the domain is yours (a free domain name handed out by F9/PN in the early days?) then you would probably be able to ask PN to change the DNS and/or nameservers (not sure of the technical terms) to point at a different web-location.

eg if you set up an account elsewhere, for hosting - somewhere like Mythic Beasts at £2.50/month - and uploaded your website content there, you could then ask PN to point crewetown.co.uk towards the website's new location (or transfer the hosting of the domain name there completely).

 

... however all this rests on who actually *owns* the crewetown.co.uk domain.  If it's definitely yours, I don't think there would be a problem (but no doubt someone on here will correct me if that's wrong).

.

Penny Rollo * * * joined Force9 on 17/02/98 * * * with PlusNet from 2000 onwards * * * personal website at pennymidasrollo.plus.com
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.