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Website broken following migration to greenby

jab1
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Re: Website broken following migration to greenby

@Townman Hope they get their act together before I move, otherwise I shall be forced to move my email provision elsewhere, and that is not something I am looking forward to.

John
mikeb
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Re: Website broken following migration to greenby


@Townman wrote:

I do not get why you are being so lenient towards Greenby ...


 

Nor me tbh. It's quite unusual to the say the very least !  I'm more often than not far from 'understanding' when things go even slightly titsup for no good reason :lol:

But it still has to be a monster job no doubt made 1000x worse by historic F9/PN issues and inconsistency. Just ask BobP how much he still hates me even now for all the grief he got over every single one of the seemingly endless list of historic email, spam filtering and data breach issues over the past 30 years Tongue I can still show you every single spam message I've received thanks to the (in)famous May 2007 data breach and those that followed shortly after. Upto 20k messages per week per account thanks to total incompetence ! More stats and pretty graphs than I could shake my very best big stick at. All of which demonstrate beyond doubt just how utterly useless every one of the alleged solutions various were in reality despite all the BS and political spin various.

However, contrary to popular opinion no doubt, I'm usually relatively happy to accept sh*t happens once. Maybe even twice. But take the pee and try repeating it more often than that then you can definitely expect bucket loads of sarcasm and being beaten by the biggest stick I can find as regularly as possible until you get all your sh*t sorted properly and to my satisfaction !

You're obviously far more knowledgeable than me in most things and are also clearly on top of all the current issues various that users are experiencing. I haven't been keeping an eye on what's been going on at all I'm afraid. I'm only involved now because things have just gone titsup for me and for no particularly good reason it would seem ! Fortunately, it's all stuff that doesn't really matter in my case. In fact the only significant reason that these F9 A/Cs are being migrated and very closely monitored is as a dry run for the much more important stuff. Forewarned is forearmed and all that.

However, all the historic F9/PN web/mail issues together with more than a few 'hints' over the years about these services being discontinued at some point in time means that I've been moving everything away from PN gradually for several years now. Ideally, I'd like to keep some email addresses and my landline number but it will definitely no longer be anywhere near an end of the world situation if I get totally p*ssed off or financially abused and decide to just storm off in a huff.

At the moment though, Greenby (and to a lesser extent, PN) will get a relatively smooth ride from me if any issues found get fixed in a sensible timeframe. But if that doesn't happen and/or if things get progressively worse then rest assured that I have my very nice collection of really big chunky sticks readily available at arm's length Wink

I most certainly can't disagree with any of your comments. It definitely doesn't make good reading all written down in one place does it. It really shouldn't have been that difficult to come up with solution which (almost) 100% matches the current F9/PN/whatever system. Avoiding customer manual intervention of any kind just has to be the goal so if that's not been the case then, like you say, it's been a very poor job right from the start.

I do hope that I'm not giving anyone the benefit of any potential doubt undeservedly Wink Only time will tell and all that. But my experience so far is actually somewhat better than I feared it would be.



B T Plusnet, a bit kinda like P T Barnum ...

... but quite often appears to feature more clowns Tongue
Townman
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Re: Website broken following migration to greenby

Mike,

You have told it how it is over the years … there have been issues, but the service has largely worked.  At the moment it is deeply challenged.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

grumble
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Re: Website broken following migration to greenby

In reply to https://community.plus.net/t5/Everything-else/Website-broken-following-migration-to-greenby/m-p/2030...

What 'story' was told to Plusnet customers?

N.B. I took the pain of migrating e-mail away from Plusnet about 2 years ago. That included ditching more than one historic account (web stuff hosted on an e-mail only account? That's a bit strange? Can't complain about it, but it was a bit weird).

Various failures of sending mail convinced me that not all was well at Plusnet Towers. Given my personal experiences (albeit rather minor), please excuse me if I happen to think the project was going to have its 'gremlins'. Some of which I might think of as zombie gremlins.

Perhaps Greenby were sold a proverbial pup. It wouldn't be the first time such has happened.

 

Townman
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Re: Website broken following migration to greenby

That disposition suggests that the issues with Greenby arise from the state of the Plusnet system.  It would be interesting to understand how you reach that conclusion.

The Plusnet systems were functional and have the content to be migrated.  Greenby’s task is to mimic that functionality and to accept the transfer of contents. In a multitude of ways their base platform has exhibited fundamental functional deficiencies and inconsistencies.  One would not expect such from an established supplier of these services.

We are though where we are - it’s going to be fix forwards… in Greenby’s world in Greenby’s time frame.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
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Re: Website broken following migration to greenby

Sometimes I think @grumble lives in another world.

John
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Re: Website broken following migration to greenby

This migration is now showing the classic characteristics of Greenby having overcommitted and under resourced the project.

No doubt that BT/Plusnet would have chosen the most cost effective solution.
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Townman
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Re: Website broken following migration to greenby

One should never conflate "cost effectiveness" and "cheapness".

  • Accountants understand cheapness
  • Engineers understand that cost effectiveness is a balance between price and performance

I suspect that the choice was made by accountants, not engineers.

 

At this juncture, I am reflecting on my options as follows...

  • Stay with the programme - get two years free - then £15pa ... hoping that Greenby can address the issues
  • Abandon ship and go to Mythic Beasts and pay £30pa from the get-go and be assured that it will all work fine

I have always used my hosted domain name for everything so I could be fleet of foot and just run.  The options distil down to cheapness (which is fine if it just works) or assured performance ... which has a different cost profile.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
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Re: Website broken following migration to greenby

@Townman Despite the pain it will cause, I am tempted to switch, too, but TBH I am hoping that these (long) teething issues are going to be mainly sorted by the time I get moved - the thought of changing all the accounts I have online is not one I am savouring in the least.

John
plusnettony
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Re: Website broken following migration to greenby


@jab1 wrote:

@Townman  am tempted to switch, too,


A few teething issues, but I am sure (hope) you'll be good to stay once you're migrated. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
jab1
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Re: Website broken following migration to greenby

@plusnettony I hope that is the case, but at the moment, I have my doubts. I accept that an undertaking of this size can have complications, but this transfer is turning into a complete farce - if Enix are as 'professional' as they claim, they would take steps to examine the issues so far reported, and take remedial action in a reasonable time.

John
Baldrick1
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Re: Website broken following migration to greenby


@Townman wrote:

That disposition suggests that the issues with Greenby arise from the state of the Plusnet system.  It would be interesting to understand how you reach that conclusion.

The Plusnet systems were functional and have the content to be migrated.  Greenby’s task is to mimic that functionality and to accept the transfer of contents. In a multitude of ways their base platform has exhibited fundamental functional deficiencies and inconsistencies.  One would not expect such from an established supplier of these services.


There should be a simple way of telling where the fault lies.

One would hope that before any agreement with Greenby was finalised there was an interface specification produced by Plusnet, spelling out all the detailed functionality requirements in order to achieve a bumpless transfer of services. This  key document being fully reviewed and agreed by suitably qualified engineers from both organisations, before becoming a part of the formal contract.

With this document in place then problems are either due to inadequacies in the Interface Spec, the responsibility of Plusnet, or Greenby failing to comply with the specification, clearly in Greenby's court.

On the other hand, if Plusnet administrators simply said to Greenby, "just get on with it", and Greenby administrators took on the work blind then: "as ye sow, so shall ye reap!" 

Obviously we have no visibility of how this was all arranged.

 

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Townman
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Re: Website broken following migration to greenby

@Baldrick1 

A specification existing (or not) which was adequate (or not) for the task at hand does not excuse the scenario where some mailboxes will authenticate using the email address, whilst others required account credentials ... and similarly where the email address is useable, it needs to be that of an alias domain, not that of the sued email address.

Similarly the specification might well specify aliases and catchall are required functionality ... which appears to be there, but just does not work.

It can well be envisaged that that hard part of this project is working out the mechanics of configuration and email content transfer ... the basic mechanics of a working email service should have been capable of being taken for granted.

All of those caveats considered, it having gone wrong, Greenby's support model does not appear to be adequate for the volume of issues arising.  One might be forgiven for believing it is they who have taken the bucket of wonga but not appropriately resourced the project.  One wonders how much employee growth there has been from the 11 heads reported in their 2024 accounts return.

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stourchess
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Re: Website broken following migration to greenby

My website is now displaying. There are no more 403 errors. However, if I make a change to page and ftp it to the server, the change is not showing on the website. 

I made some changes  nearly 4 hours ago and they are still not showing. 've used ctrl F5 multiple times.There were no errors when I FTPed the files and the correct date and time shows in the directory listing.  I
Does anyone know what could be causing this ?

Thanks

Townman
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Re: Website broken following migration to greenby

What are you using as the ftp server name?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.