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Website allowance changed

stallan
Grafter
Posts: 282
Registered: ‎02-11-2007

Website allowance changed

Hi,
Up to a few months back I used to be on the old 'Premier 1' product and had a webspace allowance of 250mb, but I'm now on PlusNet Extra and I have just discovered that the allowance is 100mb.
Currently my webspace has been removed as it's over the allowance (that's how I found out the change), but when/if it gets re-instated can the 250mb allowance return ?
Regards,
John
4 REPLIES 4
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Website allowance changed

You are not the first to hit this problem!
http://community.plus.net/forum/index.php/topic,88289.msg736263.html#msg736263
Also I saw another yesterday that I can't find at the moment - it was because of the account being changed through the portal rather than manually by one of the comms team.
Edit: Found it! http://community.plus.net/forum/index.php/topic,88449.0.html
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
stallan
Grafter
Posts: 282
Registered: ‎02-11-2007

Re: Website allowance changed

Yup, just come across some of those....  Hopefully it will be a quick change and I'll be back at 250mb
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,037
Thanks: 2,687
Fixes: 171
Registered: ‎04-04-2007

Re: Website allowance changed

I raised a problem about this earlier today (ref: 63339).
Consequently, I reckon I've now fixed the underlying issue so it /shouldn't/ happen again.
@stallan, I've restored access to your website, increased your storage allowance and sent your support ticket back to you.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

stallan
Grafter
Posts: 282
Registered: ‎02-11-2007

Re: Website allowance changed

Cheers Bob  Smiley