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Web statistics generation failure (again!)

kaspencer
Rising Star
Posts: 148
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Registered: ‎08-01-2008

Web statistics generation failure (again!)

‎30-10-2016 5:29 PM

Your Webstatistics have failed to be generated for my following domains:
- atworth.org.uk
- bathford.org.uk
- kaspencer.com
as the data contained is exactly the same data as presented in the previous 24hr file.
Please can you correct this asap ... generally I'd score you about 5/10 only for the reliability of webstat generation!

Kenneth Spencer

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jelv
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Re: Web statistics generation failure (again!)

‎30-10-2016 5:48 PM

I suggest you raise a ticket here: https://www.plus.net/wizard/?p=wizard&page=22986&wizard_id=38

jelv (a.k.a Spoon Whittler)
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kaspencer
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Re: Web statistics generation failure (again!)

‎31-10-2016 12:40 AM - edited ‎31-10-2016 12:41 AM

Yes, Jelv ... I have already raised a ticket on this issue (at the same time as I posted). But my experience with tickets on this topic is that someone often responds via a forum post more quickly than to a ticket over a weekend.

Webstat reliability has been an issue on Plusnet since I first registered as a customer in 2003, so my experience with this goes back quite a way. My issue history will show it!

Best wishes,

Kenneth Spencer

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kaspencer
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Re: Web statistics generation failure (again!)

‎31-10-2016 9:34 AM

WAKEY WAKEY!

Still no sign of any web statistics today. Two days missing.

I wish that Plus Net would setup an automatic webstat file tester so that users would not have to report this issue repeatedly and to wait days for a resolution.

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Penny
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Re: Web statistics generation failure (again!)

on ‎31-10-2016 7:57 PM - last edited on ‎31-10-2016 8:06 PM by Moderator

@kaspencer wrote:

WAKEY WAKEY!

Still no sign of any web statistics today. Two days missing.

 

Just to say that all three days' Webstats have appeared here - see post on "Webstats late?" thread, wasn't quite sure how to link that from this post.

I trust your Webstats will have appeared now, or will do so shortly.

Penny.

Moderator's note by Mike (Mav): Have added link.

Penny Rollo * * * joined Force9 on 17/02/98 * * with PlusNet from 2000 onwards
https://www.happychild.org.uk - FREE stuff for kids including huge Pokémon area and 50 Harry Potter wordsearch puzzles *
20,000 free worksheets (maths, languages, reading, spelling), accelerated learning + lots more * projects helping kids worldwide
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
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kaspencer
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Re: Web statistics generation failure (again!)

‎01-11-2016 12:20 AM

Thanks Penny ...

... indeed I noted that the missing data appeared today. It would be a good idea for PN to organise some sort of automatic warning system if the stats aren't generated when expected, so they can act more quickly than they usually do. I shall live in hope!

Kenneth A Spencer

 

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