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Web page hijacked

kazrich
Newbie
Posts: 8
Registered: ‎18-05-2011

Web page hijacked

I have had my web site hijacked and a link has been posted to a site selling viagra.
I am unable to login as they must have changed my passwords
How can i logon to site and change passwords
12 REPLIES 12
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Web page hijacked

Where is the website hosted, Plusnet or elsewhere?
jelv (a.k.a Spoon Whittler)
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kazrich
Newbie
Posts: 8
Registered: ‎18-05-2011

Re: Web page hijacked

My web site is hosted by freenetname
Midnight_Caller
Rising Star
Posts: 4,154
Thanks: 9
Fixes: 1
Registered: ‎15-04-2007

Re: Web page hijacked

You will need to contact freenetname
Nibiru
Community Veteran
Posts: 5,622
Thanks: 375
Fixes: 7
Registered: ‎11-08-2007

Re: Web page hijacked

@Midnight Caller
freenetname was part of madasafish
and madasafish became part of Plusnet
so the OP needs to phone Plusnet support
Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.4.5-p1 router, 5 WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
Nibiru
Community Veteran
Posts: 5,622
Thanks: 375
Fixes: 7
Registered: ‎11-08-2007

Re: Web page hijacked

Although I just googled Madasafish and that gave me a technical support phone number 0844 395 0830
Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.4.5-p1 router, 5 WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
Midnight_Caller
Rising Star
Posts: 4,154
Thanks: 9
Fixes: 1
Registered: ‎15-04-2007

Re: Web page hijacked

@purleigh Your rite freenetname is part of madasafishEmbarrassed  madasafish's Customer Care: 0844 395 0830 (8am-8pm, 7 days a week, except Christmas Day and New Years Day) 
kazrich
Newbie
Posts: 8
Registered: ‎18-05-2011

Re: Web page hijacked

i have contacted Madafish ,this is there reply
Thanks for your message. Unfortunately we're not able to assist with web authoring issues. You would need to post on our forums for specific help on this issue. The website is community.plus.net. I am certain our userbase can offer their assistance with this issue.
Midnight_Caller
Rising Star
Posts: 4,154
Thanks: 9
Fixes: 1
Registered: ‎15-04-2007

Re: Web page hijacked

I will get Bob Pullen to have a look at this for you!
Chris
Legend
Posts: 17,724
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Web page hijacked

Hi there,
I've taken a look at your account, the ticket you raised and your website and I can't see any reference to the problem you're seeing, the site is accesible as normal and your password hasn't been changed.
If you can give us the actual web address of the page that has been altered on your ticket, that would help us resolve it for you. Or you can FTP in with your normal account details and update the site yourself.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
kazrich
Newbie
Posts: 8
Registered: ‎18-05-2011

Re: Web page hijacked

I will raise a ticket
But i have just tried to log on using Macromedia Contribute, with my details and the site has been disabled.
I have re- entered details correctly, but still informing login detail incorrect
Chris
Legend
Posts: 17,724
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Web page hijacked

Try using just the first part of your username, before the @ symbol.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
kazrich
Newbie
Posts: 8
Registered: ‎18-05-2011

Re: Web page hijacked

thanks for help , been successfull