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Web domain

kris1
Newbie
Posts: 4
Registered: ‎14-06-2019

Web domain

Hi. In April 2000 I obtained a domain through Freenetname which became Madasafish which is now PlusNet. I'm trying to find the information which I provided when I obtained the domain (ie.which Nominet has) but no-one seems able to help me. It is hosted through BT (PlusNet/Freenetname) but when I phone PlusNet about this they claim to not have any details about my site. Can anyone point me in the right directioin to find this info. Whois gives the registrant as Madasafish but I can't prove that I own it because of GDPR (apparently!!!)

Thanks in anticipation.

7 REPLIES 7
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,330
Thanks: 6,530
Fixes: 1,077
Registered: ‎21-04-2017

Re: Web domain

Hi there.

I think there may have been some confusion when you called in.

While we manage Madasafish, these accounts are still separate to a Plusnet account.

Looks like the adviser was just looking at your Plusnet one not Madasafish unfortunately.

What specific details are you looking for about your domain? Feel free to PM me if you prefer.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
kris1
Newbie
Posts: 4
Registered: ‎14-06-2019

Re: Web domain

Hi
Thanks for the reply.

I'm trying to find out the details which I provided when I aquired my domain

ww.streetentertainer.co.uk

from Freenetname in April 2000 please?

Thanks in anticipation

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,330
Thanks: 6,530
Fixes: 1,077
Registered: ‎21-04-2017

Re: Web domain

Thanks for getting back to us.

I feel I'd struggle to find out every detail you provided back in 2000 as our records I can see don't go back that far however if you can be more specific I'd be happy to raise this to the appropriate team and we'll see what we can do Smiley 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
kris1
Newbie
Posts: 4
Registered: ‎14-06-2019

Re: Web domain

Hello.

If I try to find details of my domain registration via Whois, all I can find is Madasafish/Plusnet.  I believe that due to the recent GDPR regulations, the original details of registration are now hidden from the general public.  As I obtained the domain through Freenetname, you must, somewhere, have these details. That is all I require.  Failing that, can you give me an Authorisation Code so that I can change my hosting from BT (Plusnet) to another company please.  Please see the attached screenshots re this.

All the best

Chris Ehrenzeller (Kris Karchit)

P.S. as my email address for this domain (www.streetentertainer.co.uk) is kriskatchit@reenetname.co.uk then you definately have this info somewhere in the depts of your organisation.

kris1
Newbie
Posts: 4
Registered: ‎14-06-2019

Re: Web domain

The second image as I was only permitted to send 1 on my previous message.

 

Kris

HarryB
Community Gaffer
Community Gaffer
Posts: 5,179
Thanks: 1,458
Fixes: 255
Registered: ‎25-03-2015

Re: Web domain

Hi @kris1,

 

I've responded via a ticket on the account with the domain information showing on the account.

 

You should be able to get to the tickets on the MAAF account Here: https://secure.madasafish.com/contact/tickets.shtml

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Townman
Superuser
Superuser
Posts: 17,516
Thanks: 7,318
Fixes: 71
Registered: ‎22-08-2007

Re: Web domain

Does this information from Nominet help in anyway?

WHOIS results


Domain name:
streetentertainer.co.uk

Data validation:
Nominet was able to match the registrant's name and address against a 3rd party data source on 10-Dec-2012

Registrar:
Plusnet Plc t/a Madasafish Broadband [Tag = MADASAFISH]
URL: http://www.madasafish.com

Relevant dates:
Registered on: 27-Apr-2000
Expiry date: 27-Apr-2020
Last updated: 11-Apr-2018

Registration status:
Registered until expiry date.

Name servers:
ns1.force9.net
ns2.force9.net

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