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Vulnerable persons list.

Posts: 5
Registered: ‎02-02-2020

Vulnerable persons list.

I have just read in the Sunday Telegraph of a elderly man with cancer who was badly treated by Plusnet. The Telegraph had to intervene to get his problem sorted.There was a mention of a Vulnerable Persons list kept by Plusnet. How would I set about adding myself to this list?

Seasoned Pro
Posts: 491
Thanks: 264
Fixes: 5
Registered: ‎25-09-2015

Re: Vulnerable persons list.

If you log into your broadband account, and select "Manage Account", in the list of options under "Account Details" there will be "Additional Support Form". Select that and complete it as appropriate.