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Vulnerable persons list.

richards2
Newbie
Posts: 5
Registered: ‎02-02-2020

Vulnerable persons list.

I have just read in the Sunday Telegraph of a elderly man with cancer who was badly treated by Plusnet. The Telegraph had to intervene to get his problem sorted.There was a mention of a Vulnerable Persons list kept by Plusnet. How would I set about adding myself to this list?

1 REPLY 1
corringham
Seasoned Champion
Posts: 1,211
Thanks: 634
Fixes: 16
Registered: ‎25-09-2015

Re: Vulnerable persons list.

If you log into your broadband account, and select "Manage Account", in the list of options under "Account Details" there will be "Additional Support Form". Select that and complete it as appropriate.