Vulnerable Customer Policy
on 26-09-2018 10:20 AM - last edited on 26-09-2018 4:10 PM by dvorak
Hello i came here as i am looking for a new ISP best way is to see what customers posts .
Just been reading this , https://www.ispreview.co.uk/index.php/2018/09/new-consumer-protection-rules-for-uk-phone-and-broadba...
Communications providers must introduce policies for identifying vulnerable customers – such as people with learning or communication difficulties or those suffering physical or mental illness or bereavement – to ensure they are treated fairly. For example, broadband providers must now offer disabled users access to priority fault repair, third party bill management and accessible bills.
As a disabled person its about time ISP,s realize people like me rely on our service, what would PN answer
Moderator's note by Adie (Dvorak) changed topic title to something more appropriate.
Re: Vulnerable Customer Policy
Sorry for the late reply, this post got stuck in our spam filters so I apologise for that.
We've for years had policies to make our services accessible to all, in fact we have a link to our Accessibility policy on every page.
Some highlights include -
- Next Generation Text Relay services for customers that have speech or hearing difficulties.
- Alternative bill formats including Large Print, Braille and Audio invoices
- Priority fault resolution (Telephone line only where certain criteria are met
We're also constantly reviewing our offerings to ensure that they remain accessible to all.