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VPN not working on my laptop

Jam1
Newbie
Posts: 1
Registered: ‎22-03-2019

VPN not working on my laptop

We switched to Fibre broadband in December and all devices in the house connected to the router other than my work laptop.

Does anyone have any advice on how to connect to the VPN please? My work IT team said they had amended a few settings and that it would work but it turned out to be ineffective. The longest it has connected for is around 5 minutes so I am left with the option of using my mobile as a hot-spot which only gives me access to email - no file drives

Thanks
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 25,022
Thanks: 4,562
Fixes: 1,164
Registered: ‎11-01-2008

Re: VPN not working on my laptop


Moderators Note


This topic has been moved from Fibre to Everything Else

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If it fixed it click 'This fixed my problem'
PAPED
Dabbler
Posts: 19
Registered: ‎09-12-2010

Re: VPN not working on my laptop

Really needs some more info... Is the laptop connecting to Wi-Fi? Have you tried a wired connection? What is the VPN service being used?