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VPN Not working

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Newbie
Posts: 2
Thanks: 1
Registered: ‎17-02-2020

VPN Not working

Hello,

 

 

I have an issue connecting to my works vpn. It is incredibly slow and does not allow me to use webpages or DB services. 

 

I am currently using Pulse VPN. I have tried clamping and forwarding. I was going to try changing MTU but this is not supported on the stock Plusnet router.

 

All other non VPN sites work fine. 

 

I was hoping to try the suggestion on the URL:

 

https://community.plus.net/t5/Everything-else/VPN-not-working/m-p/1556716#M19665

Does anyone have any suggestions?

3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 1,219
Thanks: 207
Fixes: 43
Registered: ‎07-12-2017

Re: VPN Not working

Hi @alexisesmee, I'm sorry that you're having issues with your VPN,

 

If you haven't already, can you please try the steps mentioned on this thread here; I would also recommend speaking with your works IT department about this and the issues experienced.

 

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Newbie
Posts: 2
Thanks: 1
Registered: ‎17-02-2020

Re: VPN Not working

Thanks for the reply. I actually work in our IT department so shall have another word with the head of Infrastructure and the analyst dealing with the issue.

Update to follow.
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Plusnet Help Team
Plusnet Help Team
Posts: 130
Thanks: 8
Fixes: 6
Registered: ‎23-12-2019

Re: VPN Not working

Thanks for your reply @alexiaesmee

 

Please do let us know if you have any further questions!

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team