cancel
Showing results for 
Search instead for 
Did you mean: 

Usage page shows a 404

smnsmn
Newbie
Posts: 3
Registered: ‎27-08-2019

Usage page shows a 404

Hi

Is the usage page still available as it goes to 404 page not found.

Thanks

Steve

8 REPLIES 8
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,141
Thanks: 998
Fixes: 403
Registered: ‎01-01-2012

Re: Usage page shows a 404

Thanks for getting in touch @smnsmn

I can confirm the usage page has now been retired for customers on our Unlimited products.

Apologies for any inconvenience this causes

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 25,029
Thanks: 4,564
Fixes: 1,164
Registered: ‎11-01-2008

Re: Usage page shows a 404


Moderators Note


This topic has been moved from Fibre to Everything Else

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
smnsmn
Newbie
Posts: 3
Registered: ‎27-08-2019

Re: Usage page shows a 404

Ok but it would be nice if you removed the links.

On top of that 404 is used for an error not a planned page.

Why not land on a page with an explanation which would have saved you and me the time wasted on this thread.

It is not important just annoying.Wink

pjmarsh
Superuser
Superuser
Posts: 3,306
Thanks: 1,004
Fixes: 8
Registered: ‎06-04-2007

Re: Usage page shows a 404

I'm sure it would be useful if you said where it is being linked from.

smnsmn
Newbie
Posts: 3
Registered: ‎27-08-2019

Re: Usage page shows a 404

Just for completeness

It is on this page

portal.plus.net/my.html?action=myconnection

 

and some others I can't remember.

 

pjmarsh
Superuser
Superuser
Posts: 3,306
Thanks: 1,004
Fixes: 8
Registered: ‎06-04-2007

Re: Usage page shows a 404

Where's that link from?  It looks to be pretty old, as Plusnet haven't used portal.plus.net for quite a while now.  It doesn't seem to be linked from the members centre as that.

Charles101
Dabbler
Posts: 16
Thanks: 6
Registered: ‎11-06-2016

Re: Usage page shows a 404

This seems to be a customer service downgrade. It might not be often but for multiple reasons it can be useful or even important to know what usage has been made even if it is an unlimited service. This facility need to be reinstated.

celsoazevedo
Dabbler
Posts: 18
Registered: ‎04-07-2013

Re: Usage page shows a 404

1. Login to your account.

2. Click on the "Phone" icon.

3. From the "Phone" page, click on the "Broadband" icon.

4. You'll be redirected to the old page with the broken link:

Screenshot 2019-10-04 at 19.30.05.png

 

This doesn't happen if we access the "Broadband" page from https://portal.plus.net/member-centre/home . If I had to guess, the "Phone" page still uses an old template or wasn't updated correctly. I haven't tested other pages.

 

This same menu is broken on the "TV" page:

Screenshot 2019-10-04 at 19.33.45.png

 

I would suggest that someone at Plusnet logged in with a customer account and checked the main pages for errors. Or maybe a proper clean up to remove old files and a check to find 404 errors.

The "Phone" page mistake is understandable as you need to click on it to notice the problem, but the "TV" page is clearly broken.