Unannounced change to website hosting policies
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Unannounced change to website hosting policies
14-12-2010 10:02 AM
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[quote=plusnet.service.customer-feedback]I've just gone to check my website and it's gone. There's a message to say I've 'exceeded my limit' so I can only imagine that uploading a file that was too big for email, and it's subsequent download by the friend it was for, has taken me over the limit. I wasn't aware that there was any limit: there was no emailed warning. Nothing.
Customer Services have told me that the site will remain inaccessible until the start of my next billing period, which is the 30th of this month, and that they can do nothing to reinstate it before then. Is that correct? Is there really no way to get it back? It seems harsh for an innocent mistake.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Unannounced change to website hosting policies
14-12-2010 10:06 AM
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Re: Unannounced change to website hosting policies
14-12-2010 11:11 AM
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Re: Unannounced change to website hosting policies
14-12-2010 11:13 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Unannounced change to website hosting policies
15-12-2010 4:08 PM
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Cheers, Colin
Re: Unannounced change to website hosting policies
15-12-2010 4:15 PM
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Re: Unannounced change to website hosting policies
15-12-2010 4:30 PM
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Quote As my first site has just gone live on Plus, sort of, can someone tell me what the limits are? Or is it just part of my personal 10Gb upload/download limit?
On your account with Plusnet you get 250Mb of data allowed to be transferred per day on your website.
Re: Unannounced change to website hosting policies
15-12-2010 5:12 PM
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I did look on your site, and even Googled it with the rider 'site:plus.net' but could not locate it.
Cheers, Colin
Re: Unannounced change to website hosting policies
15-12-2010 5:55 PM
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Quote On your account with Plusnet you get 250Mb of data allowed to be transferred per day on your website.
I thought that was the total size of the Web site
Quote Please ensure the first page of your site is index.html or index.htm (case sensitive).
Webspace Usage
Webspace Allocation 250
Webspace Used 61MB 24.4%
Webspace Free 189MB 75.6%
Re: Unannounced change to website hosting policies
15-12-2010 6:18 PM
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Is Chris' statement that I get 250Mb a day not correct?
Tho' www.MissingPortraits.info [do visit it!] is fairly full of images it is only 2.9Mb and I guess it would have to become very popular before I broke 250Mb transfer per day.
Cheers, Colin
Re: Unannounced change to website hosting policies
15-12-2010 6:22 PM
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Where Pierre is getting confused is that the total size limit is also 250MB
Re: Unannounced change to website hosting policies
15-12-2010 6:30 PM
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As I say - do visit www.MissingPortraits.info and help me break my usage limit!
Cheers, Colin
Re: Unannounced change to website hosting policies
15-12-2010 7:05 PM
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Re: Unannounced change to website hosting policies
15-12-2010 8:14 PM
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Cheers, C
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