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Unable to logon to webspace

southfacing
Not applicable
Posts: 1
Registered: ‎22-05-2008

Unable to logon to webspace

Hi, my website's been up and running for a year or so with no problems however now need to make a small change.
Exactly as per greyhound in this thread http://community.plus.net/forum/index.php/topic,65013.0.html, I'm unable to login to my PlusNet webspace via ftp - no problem with logging on to the member centre using same details.
Not logged onto the ftp server for a few months - using CoffeeCup FTP as per previous updates but consistently returns username/password incorrect.  Also tried CuteFTP and through IE7 with the same error.  Double-checked (and more..) the ftp settings and seem to be OK.
Can an admin "kick" my webspace in a similar fashion as this seemed to resolve the issue for greyhound in the thread above!
Thanks.