Re: Unable to login to the Plesk Control Panel

Posts: 26,785

Thanks: 971

Fixes: 10

I wonder if it is something to do with this: http://usertools.plus.net/status/archive/1231951632.htm

jelv (a.k.a Spoon Whittler)
Why I have left Plusnet (warning: long post!)
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)

Posts: 68

Thanks: 5

Thanks Jelv for bringing that info to my notice.
I had the same prob last evening but did not report it.. I will hang fire for the time being because it isnt time important at the moment.
Anyone else having the same problem ?
Ken

Posts: 767

Quote from: keppy2008
Anyone else having the same problem ?

Yes. Wonder how long "Early tomorrow morning" will continue. "About 1 hour"?
Gabe

Posts: 10,063

Thanks: 674

Fixes: 75

Not directly relevant but logging into my control panel on plesk-host03 works fine. Operations seem exceptionally nippy too.
David

David

Posts: 16,887

Thanks: 4,979

Fixes: 316

I'm able to login to https://plesk-host02.plus.net:8443 - Are people still having problems?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Posts: 767

Quote from: Bob
Are people still having problems?

Yes: on plesk-host03. No error message, it just recycles the login.
Gabe

Posts: 196

Hi
It is showing on the logs that you are logging in to your control panel, can you try deleting your cookies and try again.

Posts: 10,063

Thanks: 674

Fixes: 75

That looks like a cookie clash (PHPSESSID I think), with other *.plus.net sessions. Deleting all *.plus.net cookies then restarting the browser and trying again usually fixes this.
David

David

Posts: 26,785

Thanks: 971

Fixes: 10

Have you been on to the Usertools/Usergroup recently? It seems to be from there that the cookie clash comes from.
Given that this problem has been known about for some time (http://community.plus.net/forum/index.php/topic,70133.0.html) I wonder when something will be done about it.

jelv (a.k.a Spoon Whittler)
Why I have left Plusnet (warning: long post!)
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)

Posts: 767

Thanks Kev. Thanks David.

Quote from: jelv
Have you been on to the Usertools/Usergroup recently? It seems to be from there that the cookie clash comes from.

I have. It does.
If I may be allowed: Doh!
Gabe

Posts: 10,063

Thanks: 674

Fixes: 75

I think it also occurs if one has accounts on two different Plesk hosts and log into both control panels at the same time.

David

Posts: 68

Thanks: 5

Just to say i can get access now.
Thanks to all who helped in any way .
Ken