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Unable to connect to internet when VPN connected

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Newbie
Posts: 1
Registered: 3 weeks ago

Unable to connect to internet when VPN connected

For the last couple of weeks, when connected to the VPN (LiquidVPN), the internet connection randomly drops out. Through the Forum, I am aware of potential issues surrounding some VPN clients and certain allocated IPs - including my IP which started with 146. I have therefore today spoken with the tech. department and they have changed my dynamic IP to a static IP for the usual £5 fee. My IP now starts with 31. It hasn't worked. The internet connection still randomly drops out every 10 minutes or so. I have tried re-installing the VPN to no avail. PlusNet has worked perfectly with my VPN until the last few weeks which seems to have coincided with renewing our contract for a further 18 months as we have, until now, been delighted with the service. I would appreciate assistance with resolving this please.