Unable to connect to ccgi/MySQL database

[#1]

Hi,

I am using The Next Generation (TNG) genealogy software which relies on mySQL database.

I've been running it for years without a hitch but for some unknown reason I can no longer connect to it: "TNG is not communicating with your database". I've asked Help & Support but I've been told "...KBMS does not advise raising a task for such an issue", which is no help at all! Grateful for any suggestions. Thanks.

[#2]

Good luck with getting any help with this from Plusnet.  The MySQL database on my ccgi webspace has gone missing and I raised a topic in the Everything Else forum a week ago asking if it could be reinstated from a backup, but so far have got nowhere.

[#3]

Thanks for the reply although that doesn't sound very reassuring! I'm waiting for another reply from Help & Support with, I hope, some better news.

[#4]

I'll try and take a look at this next week folks if it's still not been sorted by then. It sounds like a ticket needs raising with Hostopia (second line support should be able to do this mind you). I'll also question the situation at a more senior level seeing that the issue seems to have affected more than just one person...

[#5]

Thank you.

[#6]

Moderators Note
This topic has been moved from Tech Help to Everything Else as per PN request.

[#7]

I'll third this. My database has completely disappeared in phpMyAdmin!  Tables related to three websites in total  

[#8]

If there is anyway I can retrieve a backed up copy of my DB in whatever format, I am more than happy to restore it myself in phpMyAdmin. I normally get 500 visitors per day which has dropped to a fat 0 so this it is of paramount importance to me. 

[#9]

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@Vega wrote:

If there is anyway I can retrieve a backed up copy of my DB in whatever format, I am more than happy to restore it myself in phpMyAdmin...

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If you have made a backup copy of the database yourself and saved it somewhere, then you can restore it from your own backup.  I used to use a program called Adminer to perform MySQL database backups, which I then saved to my PC, but then I  got lazy and stopped doing them (which of course I'm now regretting).

If you haven't got your own backup, it will be a case of waiting for Plusnet to investigate the issue further.  I don't know if Hostopia have simply moved some databases or whether the server needs a reboot or whether they've deleted some databases.  If it's the latter, then I'm hoping they have a backup they can restore from.

[#10]

Thanks @jtonline  unfortunately, my last backup is two years old. Lesson learned I'm at the mercy of Hostopia and Bob working his magic with them. Fingers crossed.

Thanks

[#11]

It's clear something is amiss here given the number of people reporting problems. I have requested an incident is formally raised at our side (ref: IMT-3756), and I'm looking into it now...

[#12]

For info, my database is back and websites working as normal. As always @bobpullen , your help is greatly appreciated with these legacy hosting issues. :).

.... going to invest in creating my own db backup right now!

Matt

[#13]

My website is up and running again. Many thanks to @bobpullen