Unable to connect to ccgi/MySQL database
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Unable to connect to ccgi/MySQL database
05-04-2019 11:42 PM
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Hi,
I am using The Next Generation (TNG) genealogy software which relies on mySQL database.
I've been running it for years without a hitch but for some unknown reason I can no longer connect to it: "TNG is not communicating with your database". I've asked Help & Support but I've been told "...KBMS does not advise raising a task for such an issue", which is no help at all! Grateful for any suggestions. Thanks.
Re: Unable to connect to ccgi/MySQL database
06-04-2019 1:17 PM - edited 06-04-2019 1:23 PM
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Good luck with getting any help with this from Plusnet. The MySQL database on my ccgi webspace has gone missing and I raised a topic in the Everything Else forum a week ago asking if it could be reinstated from a backup, but so far have got nowhere.
Re: Unable to connect to ccgi/MySQL database
06-04-2019 2:19 PM
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Thanks for the reply although that doesn't sound very reassuring! I'm waiting for another reply from Help & Support with, I hope, some better news.
Re: Unable to connect to ccgi/MySQL database
07-04-2019 11:15 AM
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I'll try and take a look at this next week folks if it's still not been sorted by then. It sounds like a ticket needs raising with Hostopia (second line support should be able to do this mind you). I'll also question the situation at a more senior level seeing that the issue seems to have affected more than just one person...
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unable to connect to ccgi/MySQL database
07-04-2019 11:18 AM
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Thank you.
Re: Unable to connect to ccgi/MySQL database
07-04-2019 12:19 PM
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This topic has been moved from Tech Help to Everything Else as per PN request.
Customer and Forum Moderator. Windows 10 Firefox 100.0.2 (64-bit (64-bit)
Re: Unable to connect to ccgi/MySQL database
08-04-2019 2:55 PM - edited 08-04-2019 3:05 PM
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I'll third this. My database has completely disappeared in phpMyAdmin! Tables related to three websites in total
Re: Unable to connect to ccgi/MySQL database
08-04-2019 4:30 PM
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If there is anyway I can retrieve a backed up copy of my DB in whatever format, I am more than happy to restore it myself in phpMyAdmin. I normally get 500 visitors per day which has dropped to a fat 0 so this it is of paramount importance to me.
Re: Unable to connect to ccgi/MySQL database
08-04-2019 5:53 PM - edited 08-04-2019 5:55 PM
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@Vega wrote:
If there is anyway I can retrieve a backed up copy of my DB in whatever format, I am more than happy to restore it myself in phpMyAdmin...
If you have made a backup copy of the database yourself and saved it somewhere, then you can restore it from your own backup. I used to use a program called Adminer to perform MySQL database backups, which I then saved to my PC, but then I got lazy and stopped doing them (which of course I'm now regretting).
If you haven't got your own backup, it will be a case of waiting for Plusnet to investigate the issue further. I don't know if Hostopia have simply moved some databases or whether the server needs a reboot or whether they've deleted some databases. If it's the latter, then I'm hoping they have a backup they can restore from.
Re: Unable to connect to ccgi/MySQL database
08-04-2019 10:43 PM
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Thanks @jtonline unfortunately, my last backup is two years old. Lesson learned I'm at the mercy of Hostopia and Bob working his magic with them. Fingers crossed.
Thanks
Re: Unable to connect to ccgi/MySQL database
10-04-2019 12:38 PM
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It's clear something is amiss here given the number of people reporting problems. I have requested an incident is formally raised at our side (ref: IMT-3756), and I'm looking into it now...
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unable to connect to ccgi/MySQL database
10-04-2019 2:47 PM - edited 10-04-2019 2:51 PM
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For info, my database is back and websites working as normal. As always @bobpullen , your help is greatly appreciated with these legacy hosting issues. :).
.... going to invest in creating my own db backup right now!
Matt
Re: Unable to connect to ccgi/MySQL database
10-04-2019 2:54 PM
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My website is up and running again. Many thanks to @bobpullen
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