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Unable to access uk.symbility.net via plusnet

niallcanavan
Newbie
Posts: 2
Registered: ‎17-09-2018

Unable to access uk.symbility.net via plusnet

Hi team

 

We are unable to access uk.symbility.net via plusnet whereas we can access it via other providers. I have noticed a similar thread to which there is  a ticket raised against, INFOPS-3100. If this is related, what is the status of the ticket. Both URLs are Innovation Group owned

https://community.plus.net/t5/My-Router/Port-Forwarding-Help-Needed/m-p/1570015#M7689

Trace routes from Plusnet do not complete whereas they complete while not on Plusnet. Could this be a routing issue within plusnet?

 

Thanks

 

Tracing route to lb-prod-uk.symbility.net [185.119.140.66]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  10.0.0.254

  2     7 ms     7 ms     7 ms  410.xe-2-2-0.central10.psb-bng02.plus.net [84.93.253.104]

  3     8 ms     8 ms     7 ms  411.be6.psb-ir02.plus.net [84.93.253.111]

  4     8 ms     8 ms     7 ms  195.99.125.138

  5     9 ms     8 ms    10 ms  acc2-te0-0-0-4.l-sws.21cn-ipp.bt.net [109.159.254.19]

  6    11 ms    12 ms    11 ms  ftip003439043.acc2.kingston.21cn-nte.bt.net [194.75.108.67]

  7     *        *        *     Request timed out.

[…]

30     *        *        *     Request timed out.

Trace complete.

 

 

 

 

3 REPLIES 3
dvorak
Moderator
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Re: Unable to access uk.symbility.net via plusnet

Moderators Note.
Moved to 'everything else' from 'my router'.
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bobpullen
Community Gaffer
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Registered: ‎04-04-2007

Re: Unable to access uk.symbility.net via plusnet

@niallcanavan, already reported by another poster here.

Bob Pullen
Plusnet Product Team
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dvorak
Moderator
Moderator
Posts: 25,243
Thanks: 4,634
Fixes: 1,174
Registered: ‎11-01-2008

Re: Unable to access uk.symbility.net via plusnet

Moderators Note.
Locked in favour of linked topic
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If it helped click the thumb
If it fixed it click 'This fixed my problem'