Unable to access uk.symbility.net via plusnet
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Unable to access uk.symbility.net via plusnet
18-09-2018 3:13 PM
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Hi team
We are unable to access uk.symbility.net via plusnet whereas we can access it via other providers. I have noticed a similar thread to which there is a ticket raised against, INFOPS-3100. If this is related, what is the status of the ticket. Both URLs are Innovation Group owned
https://community.plus.net/t5/My-Router/Port-Forwarding-Help-Needed/m-p/1570015#M7689
Trace routes from Plusnet do not complete whereas they complete while not on Plusnet. Could this be a routing issue within plusnet?
Thanks
Tracing route to lb-prod-uk.symbility.net [185.119.140.66]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.254
2 7 ms 7 ms 7 ms 410.xe-2-2-0.central10.psb-bng02.plus.net [84.93.253.104]
3 8 ms 8 ms 7 ms 411.be6.psb-ir02.plus.net [84.93.253.111]
4 8 ms 8 ms 7 ms 195.99.125.138
5 9 ms 8 ms 10 ms acc2-te0-0-0-4.l-sws.21cn-ipp.bt.net [109.159.254.19]
6 11 ms 12 ms 11 ms ftip003439043.acc2.kingston.21cn-nte.bt.net [194.75.108.67]
7 * * * Request timed out.
[…]
30 * * * Request timed out.
Trace complete.
Re: Unable to access uk.symbility.net via plusnet
18-09-2018 4:08 PM
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Moved to 'everything else' from 'my router'.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Unable to access uk.symbility.net via plusnet
18-09-2018 4:45 PM
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@niallcanavan, already reported by another poster here.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unable to access uk.symbility.net via plusnet
18-09-2018 4:58 PM
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Locked in favour of linked topic
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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