Unable to access our websites
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Unable to access our websites
12-12-2014 12:01 PM
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Last night our web server was brought down (and suspended) by a huge influx of traffic our hosts thought it was a DOS attack however it was just a promotion we ran.
Anyway - it's now available through all other internet connections (bt etc) except our office line which is with you guys. Have you limited it anyway?
Cheers
CHris
Re: Unable to access our websites
12-12-2014 12:03 PM
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Re: Unable to access our websites
12-12-2014 12:09 PM
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Sent you some over now.
Thanks
Chris
Re: Unable to access our websites
12-12-2014 12:20 PM
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I have just found this link which is showing that its loading fine all over the world (including from my bt line at home) https://geopeeker.com/fetch/?url=theliferaft.org but just not on our plusnet line.
Thanks
Re: Unable to access our websites
12-12-2014 12:28 PM
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I wonder if the pages are cached from when they were unavailable, have you tried clearing the cache on one of the affected computers?
Re: Unable to access our websites
12-12-2014 12:32 PM
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I am just getting the standard Page Cannot Be Displayed message
Cheers
Re: Unable to access our websites
12-12-2014 12:39 PM
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What do you see if you tracert to the IP the domains are hosted at?
Re: Unable to access our websites
12-12-2014 12:46 PM
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Here is the response of the tracert.
Tracing route to server.lesson-ology.com [82.145.60.195]
over a maximum of 30 hops:
1 46 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 21 ms 27 ms 20 ms lo0-central10.pcl-ag08.plus.net [195.166.128.189
]
3 21 ms 20 ms 20 ms link-a-central10.pcl-gw01.plus.net [212.159.2.18
8]
4 21 ms 21 ms 20 ms xe-9-1-0.pcl-cr01.plus.net [212.159.0.220]
5 23 ms 24 ms 20 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 20 ms 20 ms 20 ms ae2.ptw-cr02.plus.net [195.166.129.5]
7 21 ms 66 ms 67 ms te3-4.core1.hex.as20860.net [195.66.236.207]
8 22 ms 22 ms 22 ms 610.net2.north.dc5.as20860.net [62.233.127.182]
9 21 ms 22 ms 22 ms 87.117.212.30
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * ^C
I canceled it after 13 hops as it just seemed to be timing out then
Cheers
Re: Unable to access our websites
12-12-2014 12:59 PM
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Tracing route to server.lesson-ology.com [82.145.60.195] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms gateway [192.168.1.254]
2 86 ms 128 ms 13 ms lo0-central10.ptw-ag03.plus.net [195.166.128.197]
3 14 ms 13 ms 13 ms link-a-central10.ptw-gw01.plus.net [212.159.2.152]
4 13 ms 13 ms 12 ms xe-4-3-0.ptw-cr01.plus.net [212.159.0.244]
5 * * * Request timed out.
6 15 ms 15 ms 14 ms 593.net1.north.dc5.as20860.net [62.233.127.174]
7 15 ms 14 ms 14 ms 87.117.211.30
8 15 ms 14 ms 14 ms server.lesson-ology.com [82.145.60.195]
Trace complete.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Unable to access our websites
12-12-2014 1:03 PM
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The ip address 87.117.212.30 seems to be some form of abuse robot and looks to have blocked our IP address from accessing the server
We have a static IP address at the moment can this be removed and assigned a dynamic one to see if we can then access the websites.
Cheers
Re: Unable to access our websites
12-12-2014 1:13 PM
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C:\Users\John>tracert server.lesson-ology.com
Tracing route to server.lesson-ology.com [82.145.60.195]
over a maximum of 30 hops:
1 * 1 ms 1 ms tg582 [192.168.1.254]
2 28 ms 19 ms 27 ms lo0-central10.pcl-ag08.plus.net [195.166.128.189]
3 19 ms 18 ms 18 ms link-b-central10.pcl-gw02.plus.net [212.159.2.190]
4 19 ms 17 ms 19 ms xe-9-1-0.pcl-cr02.plus.net [212.159.0.222]
5 28 ms 17 ms 18 ms ae1.ptw-cr02.plus.net [195.166.129.2]
6 18 ms 17 ms 18 ms te3-4.core1.hex.as20860.net [195.66.236.207]
7 20 ms 19 ms 18 ms 610.net2.north.dc5.as20860.net [62.233.127.182]
8 19 ms 18 ms 19 ms 87.117.212.30
9 19 ms 19 ms 18 ms server.lesson-ology.com [82.145.60.195]
Trace complete.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Unable to access our websites
12-12-2014 1:15 PM
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This is looking more and more like our ip has been blacklisted by the abuse robot that resides on 87.117.212.30
Can I ring up and just get a dynamic ip address assigned
Cheers
Re: Unable to access our websites
12-12-2014 1:16 PM
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The other possibility is an MTU issue.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Unable to access our websites
12-12-2014 1:19 PM
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Infact there are two icons in the member centre for static IP's one tells us we are on a dynamic and the other one tells us that we are static and what we expect the address to be....
Cheers
Re: Unable to access our websites
12-12-2014 1:27 PM
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Quote from: jelv ...The other possibility is an MTU issue.
whilst not averse to this - surely it would be on a per pc basis and it would be very strange that 6 pc's would be affected? or am I mis-understanding how it all works
cheers
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