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Unable to access domain

FIXED
peterb
Grafter
Posts: 28
Thanks: 2
Registered: ‎13-04-2016

Unable to access domain

I maintain a domain website hosted on madasafish www.eyta.org.uk

Since yesterday I have not been able to access this webspace. 

 

Dreamweaver says that an "ftp error occurred etc."  I have not changed any of the settings.  I tried the "chat" but the person I contacted could not see why I cannot access.  Settings seem fine, password OK etc.

I have another site on plusnet space, that is fine.

 

I downloaded "fling" ftp programme.  Same result. No access.

What next?   Any suggestions appreciated please.

10 REPLIES 10
Chris
Legend
Posts: 17,724
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Fixes: 168
Registered: ‎05-04-2007

Re: Unable to access domain

We're aware of the problems affecting MAAF FTP and have posted a service status update here: http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=webspace

 

We'll post another update as soon as we get one, sorry for the issues.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
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Registered: ‎15-06-2007

Re: Unable to access domain

Note that it also applied to the Plusnet webspace

peterb
Grafter
Posts: 28
Thanks: 2
Registered: ‎13-04-2016

Re: Unable to access domain

Thanks for link. I am not optimistic about how this will resolve, but would be happy to be proved wrong.
bobpullen
Community Gaffer
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Posts: 14,877
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Registered: ‎04-04-2007

Re: Unable to access domain

We've a fix in the pipeline. It just needs to go through our change processes. Hopefully be sorted next week.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

RuthT
Newbie
Posts: 1
Registered: ‎18-04-2016

Re: Unable to access domain

Just found this thread. I've been having this problem too, since last Friday, in my case on a freenetname account. So today I rang Technical Support, and the girl knew nothing about it, couldn't find a solution and has referred it to the 'relevant department' and says they'll call back within 72 hours. Having read this, I would have been more impressed if she had apologised, said that she knew about the problem, and that they were working on a solution.

I've had the freenentname account since 2005 and never had any problems until now. It doesn't give me much confidence in Plusnet or their technical support, so unless it is solved pronto I'll be looking at moving my account somewhere else.

peterb
Grafter
Posts: 28
Thanks: 2
Registered: ‎13-04-2016

Re: Unable to access domain

The online support page states that the next update on the situation will be 19/04/2016 @ 15:00 but no update posted. 

See: http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=webspace

What is the prognosis please?

 

 

HarryB
Community Gaffer
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Posts: 5,179
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Registered: ‎25-03-2015

Re: Unable to access domain

I believe the fix is scheduled for next Monday. Apologies for the delays with updating the service status.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
peterb
Grafter
Posts: 28
Thanks: 2
Registered: ‎13-04-2016

Re: Unable to access domain

Service status next update was due  25/04/2016 @ 13:00 

Update not posted.

Will there be a resolution?  If so when? 

 

 

 

 

 

 

bobpullen
Community Gaffer
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Re: Unable to access domain

I've just posted an update here about this. It's not good news though Sad

I'll see if I can get somebody to update the service status thread. That shouldn't have been overlooked. Apologies.

Bob Pullen
Plusnet Product Team
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bobpullen
Community Gaffer
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Posts: 14,877
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Registered: ‎04-04-2007

Re: Unable to access domain

Fix

Pleased to say, the Madasafish FTP problem should now be resolved. Sorry it took so long!

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵