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Unable to access William Hill

Richie
Hooked
Posts: 7
Fixes: 1
Registered: ‎11-10-2019

Unable to access William Hill

For the last couple of days I've been unable to access William Hill website or apps. Works fine when I connect via Three mobile. Any ideas? Thanks

7 REPLIES 7
Baldrick1
Hero
Posts: 3,881
Thanks: 1,705
Fixes: 107
Registered: ‎30-06-2016

Re: Unable to access William Hill

@Richie 

It works for me. Have you got Safeguard or some other filter software installed on your computer?

Richie
Hooked
Posts: 7
Fixes: 1
Registered: ‎11-10-2019

Re: Unable to access William Hill

31753BBF-E7BE-404D-9CFC-858DB0BD99B4.jpegNo, worked fine up until a few days ago, and I haven't changed any settings. Says "403 Error - request blocked" now...

Baldrick1
Hero
Posts: 3,881
Thanks: 1,705
Fixes: 107
Registered: ‎30-06-2016

Re: Unable to access William Hill

@Richie 

Have you tried using a different Internet browser on your computer?

Richie
Hooked
Posts: 7
Fixes: 1
Registered: ‎11-10-2019

Re: Unable to access William Hill

Yes, all access from Plusnet to website and apps is blocked... Different browsers and devices. Three mobile has normal access.

Baldrick1
Hero
Posts: 3,881
Thanks: 1,705
Fixes: 107
Registered: ‎30-06-2016

Re: Unable to access William Hill

@Richie 

My suspicion is that Safeguard has been enabled on your Plusnet account with gambling sites being barred. If you can select your own D S server on your device then over ride Plusnet’s by using say the Google DNS servers on 8.8.8.8 and 8.8.4.4.

Alternatively log into your router and see which DNS servers are enabled and/or your Plusnet account and check/modify your Safeguard settings. 

 

Richie
Hooked
Posts: 7
Fixes: 1
Registered: ‎11-10-2019

Re: Unable to access William Hill

Thanks Baldrick but unless Safeguard can be changed remotely by Plusnet then no settings have changed, and I don't really want to start messing with settings etc. My other gambling site, Coral, still works fine as before. 

Richie
Hooked
Posts: 7
Fixes: 1
Registered: ‎11-10-2019

Re: Unable to access William Hill

Tried again this morning, and access restored...!