Unable to access .CH govt sites
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- Re: Unable to access .CH govt sites
Unable to access .CH govt sites
07-05-2020 8:49 AM - edited 07-05-2020 8:52 AM
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I'm unable to access .ch govt websites using plusnet fibre -
***this is not an issue using vpn or mobile phone connection or from work***
an example is:
162.23.130.190
Traceroute times out after 15 hops
gi101-befll15a-sge-ice1.inetbb.admin.ch
Please note that admin.ch is the equivalent of .gov.uk websites in the UK.
I've tested other .ch websites and there are no issues, example srf.ch (equivalent of bbc.co.uk).
Clearly there is a routing problem via plusnet, can this be looked at and fixed?
Thank you.
Re: Unable to access .CH govt sites
07-05-2020 9:09 AM
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Welcome to the forums, @BadToro1 . This won't help you, unfortunately, but I had no problem accessing the site you mention.
As a point of interest, can you post the traceroute you get, because it sounds like the problem is outside the Plusnet area, given where you fail.
Re: Unable to access .CH govt sites
07-05-2020 9:33 AM
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hey @jab1 thanks for your message.
Unfortunately, i can confirm that using connections other than my plusnet fibre there are no issues.
I have no doubts this is not a plusnet-wide network issue, but certainly it is an issue with ip ranges in my area, otherwise i would not be able to explain why you would be able to connect.
At any rate, i will try and get a traceroute as soon as i can.
Re: Unable to access .CH govt sites
07-05-2020 9:37 AM
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I seem to remember someone else having this problem quite a while back, but unfortunately can't find the thread to see if/how it was resolved, but I know it was.
Re: Unable to access .CH govt sites
07-05-2020 9:52 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Unable to access .CH govt sites
07-05-2020 9:52 AM
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I've seen this, but not sure how it'll help me
https://community.plus.net/t5/Everything-else/Unable-to-access-WMO-website/m-p/1723475
Re: Unable to access .CH govt sites
07-05-2020 9:59 AM
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Otherwise you'll have to wait for a PN staffer to come and offer some help, which given the current situation may be a while
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Unable to access .CH govt sites
07-05-2020 10:30 AM
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@dvorak i don't mind paying the £5 but it seems a gamble (i'd rather invest it in a lottery tkt lol), i'd do if the tech support could check it worked...and that's not going to happen.
Re: Unable to access .CH govt sites
07-05-2020 1:09 PM
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Not working for me. I am on the 143.159.80 range of ip addresses. I just get a "took too long to respond" error.
Re: Unable to access .CH govt sites
07-05-2020 1:14 PM
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Re: Unable to access .CH govt sites
07-05-2020 1:40 PM
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51.6.205.xx - totally different to the two above.
Re: Unable to access .CH govt sites
17-05-2020 12:18 PM
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Re: Unable to access .CH govt sites
02-06-2020 6:31 PM
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Re: Unable to access .CH govt sites
02-06-2020 11:10 PM
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A traceroute from a non-working connection would be a good start. Based on one of your opening posts, the traffic is hitting the admin.ch domain so there's every chance the blocking/issue could be at the remote side. Looks likely that it's something to do with certain IP ranges we issue mind you.
I suspect a static IP would fix it. Be good to get to the bottom of things though.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unable to access .CH govt sites
05-07-2020 8:04 AM
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Unfortunately it sounds like a gamble as I can’t choose my IP address, thus bit pointless spending any money.
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