Trying to transfer a domain from Madasafish
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Trying to transfer a domain from Madasafish
20-09-2017 12:54 PM
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Hi
I'm trying to transfer my domain name from Madasafish to One.com, I have followed the procedure on 'My Account'; entered the tag for One.com, paid the £25.54 fee to Madasafish on 16/09/17, received an email confirmation from Madasafish (Email ref EB316), my email addresses associated with the domain (hosted by Madasafish) have now stopped working and yet no progress on the Tag being updated and therefore no chance for my new host to access the domain name.
There is no way to raise a ticket on the Madasafish website and the PlusNet help line has enourmous queues.
Please help!
Martin
Re: Trying to transfer a domain from Madasafish
20-09-2017 4:11 PM
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Can I just confirm that one.com's IPS Tag is TJNF-DK?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Trying to transfer a domain from Madasafish
20-09-2017 4:32 PM
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Hi Bob
That certainly looks familiar, I'm afraid I can't check it now as Madasafish won't let me back to that page as my transfer is being processed. On the drop down box for new ISP tag selection on the madasafish transfer page, it did say "one.com" in the detail after the tag.
best regards
Martin
Re: Trying to transfer a domain from Madasafish
20-09-2017 5:50 PM
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OK, leave it with me.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Trying to transfer a domain from Madasafish
21-09-2017 4:50 PM
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Should be sorted now
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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