Transferring domain name

[#1]

I have a domain which I have had for many years via my original madasafish account. I now want to transfer it to a new provider. I have a new provider ready to go, they are just waiting for PlusNet to change the IPSTAG. There do not seem to be any relevant options on the helpline for this. How do I go about it. This is urgent as I am already paying for the new service

[#2]

You will have to wait until a CS agent picks it up here.

[#3]

Heya @Benhab, welcome to the forums 👋

I am happy to help you with this. I attempted to locate your account, but I wasn't able to find the correct one. I have sent you a direct message; could you please respond with your username and the IPS TAG of your new provider? Once I have the account information, I will open a ticket, and you will need to confirm the change.