Transfer an old Freenetname / Madasafish domain out
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27-04-2021 1:15 PM
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I have an old Freenetname domain that I want to transfer to another provider. As you probably know, Freenetname was bought by Madasafish, which were bought by PlusNet. this means I dont have, as far as I can tell, an account with PlusNet and cant log in to anywhere. Further more, I've moved house about 4 times since the original domain was registered so any contact info PlusNet may have will be long out of date.
How would I go about getting the domain transferred out?
Thanks!
John
Fixed! Go to the fix.
27-04-2021 3:43 PM
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I think this is probably resolved - or at least in progress of being.
Here's what I found...
PlusNet's phone support is based around you being a broadband or mobile customer so I couldnt get any further there (which makes sense). I couldnt find online chat or email support but there is a Twitter account.
I contacted the Twitter account and they replied very quickly. I gave them some extra info and they passed my request on to the right team. I then got confirmation of a ticket being opened via email.
I honestly thought this would have been harder considering the prehistoric nature of my original request - I registered with Freenetname in about 1998 I think!
Re: Transfer an old Freenetname / Madasafish domain out
27-04-2021 4:13 PM
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Have you had any luck with this? I have been unable to access my freenetname website for a long time, although it is still live. Madasafish open tickets to sort this, but don't ever come back to me and then the ticket is closed unresolved! So frustrating.
Re: Transfer an old Freenetname / Madasafish domain out
27-04-2021 4:20 PM
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Currently the ticket is open but seems to be moving. They asked for the IPSTAG of the new host which seems like a positive step. I'll add another comment if it gets stuck or I get nowhere...
Re: Transfer an old Freenetname / Madasafish domain out
28-04-2021 4:44 PM
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Now looks to have now gone through and is transferred to Google domains.
Re: Transfer an old Freenetname / Madasafish domain out
28-04-2021 9:03 PM
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I'm happy to see you've had a response. I will try through Twitter if that's the way to get somewhere!
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