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Traffic prioritisation problem - work from home video call vs kids homeschooling needs

FIXED
RobertM
Newbie
Posts: 4
Thanks: 1
Registered: ‎13-04-2020

Traffic prioritisation problem - work from home video call vs kids homeschooling needs

Please can someone advise if there is an easy fix for the following problem (without upgrading to fibre)?  I currently have Plusnet unlimited broadband (i.e. not fibre).  This works fine for working from home, kids school work and basic streaming service such as BBC iPlayer etc..  For work, I have to use Microsoft Teams and I believe that the work laptop uses various levels of security including VPN (which can be turned on or off), encryption etc to ensure safe working.    However when the kids are using apps such as Zoom or school Microsoft Teams I lose all connectivity.  It is as if all of their traffic is prioritised over mine.

We have looked to see if we can prioritise my work laptop via the router (Technicolor TG582n) but without success. 

Advice most welcome.  Thank you.

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,350
Fixes: 1,603
Registered: ‎21-04-2017

Re: Traffic prioritisation problem - work from home video call vs kids homeschooling needs

Fix

Welcome to our community forums @RobertM 

I've made some changes which should prioritise VPN access within your home network. I've added more detail about this on a support ticket you can view and respond to by going Here.

I hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Traffic prioritisation problem - work from home video call vs kids homeschooling needs


Moderators Note


This topic has been moved from ADSL Broadband to Everything Else 

Customer / Moderator
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If it fixed it click 'This fixed my problem'
RobertM
Newbie
Posts: 4
Thanks: 1
Registered: ‎13-04-2020

Re: Traffic prioritisation problem - work from home video call vs kids homeschooling needs

Many thanks Anoush, this is very much appreciated. 

I'll find out next week if the problem is resolved when everyone is back on-line for school.

Thank you for your kind attention and speedy response.

Robert