I ordered my broadband through TopCashback for £70, this was included in my calculations on choosing the new broadband company and everything seemed to go fine TopCashback confirmed the transaction went through.
After 7 days still no mention on my account of the cash-back, I’ve lodged a query but it can take a while and by the time it’s investigated I may not be late to cancel my order and stick with my current provider who has offered to reduce my payments.
topcashback say you have to have an open account with Plusnet before linking through.
Do I cancel the order now and reorder or Not.
Current known issues
Before continuing with your claim, please look through the following known issues which may explain the problem with your transaction.
- Important note
Please note that your PlusNet account is required to be active prior to making a request, if it is not then the claim may be concidered invalid by the merchant.
This explains my problem(return to my account)