Ticket 77357998 open for +2 days

[#1]

Hi, somehow my open ticket got missed and hasn't been acknowledged or actioned.
It's for a domain transfer out.
Could someone have a look please?
thanks
Chris

[#2]

Chris,
I've just moved your query into the relevant pool for our Networks Team to deal with for you. You should receive your authorisation code in the coming days.

[#3]

Most appreciated Chris.

[#4]

Chris, can you give the ticket another kick please?
I got the transfer code but the new hosting company found the domain was still locked and so the transfer was rejected.
I copied the email I rcvd into the ticket but no response from PlusNet support.
cheers.