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The requested URL was rejected

aenea
Grafter
Posts: 31
Registered: ‎30-07-2007

The requested URL was rejected

A link on my web site (which used to work fine)  has started failing with the following error message
[tt]The requested URL was rejected. If you think this is an error, please contact the webmaster.
Your support ID is: 70357972616389479[/tt]
There is nothing wrong with the URL - if I type it in to the address bar I can go there no problem.
I have tried changing the URL behind the link and get the same error, so I guess it may be something in the program code that is causing the error.
Has anyone any ideas what this might be?
9 REPLIES 9
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: The requested URL was rejected

This sounds like a corrupted cookie in your browser. You could try removing all cookies relating to the linked site from your browser, then try again.
David
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: The requested URL was rejected

Have you confirmed that you see this issue on more than one PC?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
aenea
Grafter
Posts: 31
Registered: ‎30-07-2007

Re: The requested URL was rejected

Yes. Just tried it on my phone and got the same error.
dick:quote
aenea
Grafter
Posts: 31
Registered: ‎30-07-2007

Re: The requested URL was rejected

Quote from: spraxyt
This sounds like a corrupted cookie in your browser. You could try removing all cookies relating to the linked site from your browser, then try again.

Tried that but still get the same error.
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,875
Thanks: 2,474
Fixes: 168
Registered: ‎04-04-2007

Re: The requested URL was rejected

Fairly certain I saw something of this nature recently and we had to refer it to Hostopia. Smells like some sort or server-side security to me. If you don't find the answer, then raise a support ticket and we'll take a look.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

aenea
Grafter
Posts: 31
Registered: ‎30-07-2007

Re: The requested URL was rejected

I raised a ticket as suggested but it got me nowhere. Response was that it must be a coding problem and Plusnet don't help with code.
The link used to work and I have not made any changes to the code, so something must have changed on the host to cause the problem. I'm not sure exactly when it started going wrong since this is a web page I access infrequently but I do know it was working OK back in Februrary.
Any ideas anyone?
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: The requested URL was rejected

Send a PM with the ticket number to Bob to ask him to take a look
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,875
Thanks: 2,474
Fixes: 168
Registered: ‎04-04-2007

Re: The requested URL was rejected

Quote from: aenea
Any ideas anyone?

I've raised a ticket with Hostopia. Thanks for the detailed explanation you provided Smiley

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,875
Thanks: 2,474
Fixes: 168
Registered: ‎04-04-2007

Re: The requested URL was rejected

Quote from: aenea
I raised a ticket as suggested but it got me nowhere. Response was that it must be a coding problem and Plusnet don't help with code.
The link used to work and I have not made any changes to the code, so something must have changed on the host to cause the problem.

Hi there,
Are you still able to replicate the problem? I've received a message from Hostopia to say that they've made some changes that should have improved the situation.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵