Hi, I would like to say that as a Plusnet user for some years I decided it would be cheaper to go elsewhere so contact a company and was offered the same service as I get from Plusnet cheaper so I excepted.
I then received an email saying that Plusnet was sorry I was leaving so I contacted Plusnet to explain why I was leaving and the lady who's name I forget was very helpful and explained that she could beat the price quoted by the other company for the same service as I get now from Plusnet so excepted this and she told me that I did not have to do anything as she would stop the change of supplier.
I would like to say how much of a pleasure it was dealing with this lady and am just sorry I forgot her name.
Thanks again.
Ian.
thanks also for the kind words for the adviser you've spoken with I'll ensure this is passed on to her and her team leader for recognition. 
