Does anyone else find that the text support simply does not work? I tried in August and again today. It just keeps saying text could not be sent. My text messaging works as normal for literally every other phone number. Its as if they've blocked me. Not helpful in the slightest
The number I am texting help to is 07800 008121 Tried deleting it as a contact and adding again. Made sure my mobile number is linked to my account. Tried using mobile network to text instead of WiFi. I have successfully used this service abkut 18 months ago from the same mobile number. Its as if I'm blacklisted. As I said, texts to and from everyone else are working as usual.
Extremely strange - I think I may have seen this error a couple of times in the dim and distant past, but can't recall a resolution - if there was one.
So, what is your problem, for which you have tried to use the bot?
The other fix i tried was to use +44 as a prefix. Neither this nor the standard format made a single difference. I am actively sending and receiving texts to other numbers
Knowing who is the mobile provider is probably key to finding the root cause. With some providers, some mobile numbers are not treated as mobile numbers. I recall this issue years ago for Sky mobile users.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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I have found a solution, or so it seems. I phoned the 0330 number and selected option 1 for a fault. The automated service then sent me a text. This arrived in the same conversation as the 40 or so failed texts. Texts are now flowing properly between me ans plusnet. Absolutely bizarre.
