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Suspend BT Sport

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Plusnet Help Team
Plusnet Help Team
Posts: 306
Thanks: 37
Fixes: 17
Registered: ‎30-03-2020

Re: Suspend BT Sport

@JamesE @hergrom Thanks for bearing with us, If you still want to cancel please call us on 0800 432 0200. Alternatively Plusnet customers can now pause their BT Sport payment for a month via this online form https://comm.plus.net/k/Karmarama/bt_sport_subscription_discount?_ga=2.46676078.817452325.1585562050... . As soon as things change we’ll be in touch.

 Noor
 Plusnet Help Team
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Rising Star
Posts: 54
Thanks: 12
Fixes: 1
Registered: ‎01-12-2017

Re: Suspend BT Sport

Thanks it has been done. IIRC Mathew did it (see post #2) and its off my bill (just received one). I've also filled in the form so I'm hoping when this is all over it will come back automatically. If it's cancelled then I can (I presume) start it up online. At the member centre it is showing as an open ticket. Could you please have it closed.

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Newbie
Posts: 1
Registered: ‎09-04-2020

Re: Suspend BT Sport

I have suspended my BT Sport option today but my next bill isn't due until 6 May. Unfortunately my April payment has already been taken on 4 April including the BT sport amount. As there is no live sport at the moment will you be able to backdate the suspension and refund my April payment please?

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Newbie
Posts: 3
Registered: ‎31-03-2020

Re: Suspend BT Sport

I had put in a request to cancel bt sports on my skybox and the app two weeks ago with nothing been updated in my billing information. I've also been charged £48.98 when It should have been £30.00, I find this is scandalous and it is making me think of changing back to sky broadband

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Newbie
Posts: 1
Registered: ‎18-04-2020

Re: Suspend BT Sport

Hi.  Due to the current situation IO would like to suspend my BT Sport service. How do I do this?

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Moderator
Moderator
Posts: 23,669
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Registered: ‎11-01-2008

Re: Suspend BT Sport

Fill in this form https://comm.plus.net/k/Karmarama/bt_sport_subscription_discount?_ga=2.46676078.817452325.1585562050...

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Newbie
Posts: 3
Registered: ‎24-04-2020

Re: Suspend BT Sport

Can I have my BT Sport app suspended please as I obviously can't watch any sport at the moment since it's all been stopped 

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Moderator
Moderator
Posts: 23,669
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Registered: ‎11-01-2008

Re: Suspend BT Sport

you just need to fill in the form linked above.
Customer / Moderator
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Newbie
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Registered: ‎24-04-2020

Re: Suspend BT Sport

Thank you completed the form does that mean you will back date it to when the football finished, only got it too watch the football thanks.

Best Wishes

Tim

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Moderator
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Posts: 23,669
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Registered: ‎11-01-2008

Re: Suspend BT Sport

sorry, I'm just a customer like yourself - heopefully a staff memeber will be able to comment on any back dating.
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Newbie
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Registered: ‎24-04-2020

Re: Suspend BT Sport

Thank you for your help. Tim

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Newbie
Posts: 1
Registered: ‎28-04-2020

Re: Suspend BT Sport

Hi Mattew ,

I am finding it difficult to suspend my BT Sport with Plusnet , can you help please .

regards

Keith

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Moderator
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Posts: 23,669
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Registered: ‎11-01-2008

Re: Suspend BT Sport

You just need to fill in this form https://comm.plus.net/k/Karmarama/bt_sport_subscription_discount?_ga=2.46676078.817452325.1585562050...
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Newbie
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Registered: ‎15-05-2020

Re: Suspend BT Sport

Hi Dvorak

Last month I completed that form and submitted it but am still being charged for BT sport on my May bill

Can you fix that please?

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Plusnet Help Team
Plusnet Help Team
Posts: 48
Thanks: 10
Fixes: 2
Registered: ‎09-03-2020

Re: Suspend BT Sport

Hi James

 

Thanks for bearing with us, If you still want to cancel please call us on 0800 432 0200. Alternatively Plusnet customers can now pause their BT Sport payment for a month via this online form by the following link BT sports form

 

As soon as things change we’ll be in touch.

 

Jo

 Jo Clark
 Plusnet Help Team