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Suspend BT Sport

FIXED
tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Suspend BT Sport

@JamesE @hergrom Thanks for bearing with us, If you still want to cancel please call us on 0800 432 0200. Alternatively Plusnet customers can now pause their BT Sport payment for a month via this online form https://comm.plus.net/k/Karmarama/bt_sport_subscription_discount?_ga=2.46676078.817452325.1585562050... . As soon as things change we’ll be in touch.

 Noor
 Plusnet Help Team
JamesE
Rising Star
Posts: 66
Thanks: 12
Fixes: 2
Registered: ‎01-12-2017

Re: Suspend BT Sport

Thanks it has been done. IIRC Mathew did it (see post #2) and its off my bill (just received one). I've also filled in the form so I'm hoping when this is all over it will come back automatically. If it's cancelled then I can (I presume) start it up online. At the member centre it is showing as an open ticket. Could you please have it closed.

TimS
Newbie
Posts: 1
Registered: ‎09-04-2020

Re: Suspend BT Sport

I have suspended my BT Sport option today but my next bill isn't due until 6 May. Unfortunately my April payment has already been taken on 4 April including the BT sport amount. As there is no live sport at the moment will you be able to backdate the suspension and refund my April payment please?

jwalk92
Hooked
Posts: 8
Registered: ‎31-03-2020

Re: Suspend BT Sport

I had put in a request to cancel bt sports on my skybox and the app two weeks ago with nothing been updated in my billing information. I've also been charged £48.98 when It should have been £30.00, I find this is scandalous and it is making me think of changing back to sky broadband

glennrogers
Newbie
Posts: 1
Registered: ‎18-04-2020

Re: Suspend BT Sport

Hi.  Due to the current situation IO would like to suspend my BT Sport service. How do I do this?

dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: Suspend BT Sport

Fill in this form https://comm.plus.net/k/Karmarama/bt_sport_subscription_discount?_ga=2.46676078.817452325.1585562050...

Customer / Moderator
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If it fixed it click 'This fixed my problem'
timprice
Newbie
Posts: 4
Registered: ‎24-04-2020

Re: Suspend BT Sport

Can I have my BT Sport app suspended please as I obviously can't watch any sport at the moment since it's all been stopped 

dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: Suspend BT Sport

you just need to fill in the form linked above.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
timprice
Newbie
Posts: 4
Registered: ‎24-04-2020

Re: Suspend BT Sport

Thank you completed the form does that mean you will back date it to when the football finished, only got it too watch the football thanks.

Best Wishes

Tim

dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: Suspend BT Sport

sorry, I'm just a customer like yourself - heopefully a staff memeber will be able to comment on any back dating.
Customer / Moderator
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timprice
Newbie
Posts: 4
Registered: ‎24-04-2020

Re: Suspend BT Sport

Thank you for your help. Tim

keithwoodlands
Newbie
Posts: 1
Registered: ‎28-04-2020

Re: Suspend BT Sport

Hi Mattew ,

I am finding it difficult to suspend my BT Sport with Plusnet , can you help please .

regards

Keith

dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: Suspend BT Sport

You just need to fill in this form https://comm.plus.net/k/Karmarama/bt_sport_subscription_discount?_ga=2.46676078.817452325.1585562050...
Customer / Moderator
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PaulH54
Newbie
Posts: 2
Registered: ‎15-05-2020

Re: Suspend BT Sport

Hi Dvorak

Last month I completed that form and submitted it but am still being charged for BT sport on my May bill

Can you fix that please?

panda25
Grafter
Posts: 48
Thanks: 10
Fixes: 2
Registered: ‎09-03-2020

Re: Suspend BT Sport

Hi James

 

Thanks for bearing with us, If you still want to cancel please call us on 0800 432 0200. Alternatively Plusnet customers can now pause their BT Sport payment for a month via this online form by the following link BT sports form

 

As soon as things change we’ll be in touch.

 

Jo

 Jo Clark
 Plusnet Help Team