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Suddenly being charged for Domain Hosting on Unlimited
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Suddenly being charged for Domain Hosting on Unlimited
25-11-2010 7:38 AM
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I've been with PN for around 10 years and when I originally signed up I got a free Domain Name. Then, a couple of years later, after a security breach at PN they offered a second free Domain name, which I took up.
Since April this year I have had problems with my billing, which were apparently resolved in October - However, Since October, PN have begun charging me "Generic Included One Pound Domain charges"
When I switched from Premier to Unlimited over a year ago, there was no mention of losing this free domain hosting, and I have not been charged before. On the Domain help, it does list this charge for the Unlimited account, but of course, that could have been changed anytime.
Has this happened to anyone else?
Since April this year I have had problems with my billing, which were apparently resolved in October - However, Since October, PN have begun charging me "Generic Included One Pound Domain charges"
When I switched from Premier to Unlimited over a year ago, there was no mention of losing this free domain hosting, and I have not been charged before. On the Domain help, it does list this charge for the Unlimited account, but of course, that could have been changed anytime.
Has this happened to anyone else?
Message 1 of 8
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Re: Suddenly being charged for Domain Hosting on Unlimited
25-11-2010 9:20 AM
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I've had a similar problem on PAYG.
It was standard on legacy products to show a single line on the invoices which included the extra £1 for the free domain. So although PAYG 15GB was £19.99 my invoice showed £20.99 which included the 'free' domain. In October I also had the "Generic Included One Pound Domain charges" added, but the base price of the PAYG should have been reduced by £1 at the same time. They've applied a £1 discount to my account to compensate for the error.
It was one of Plusnet's sharper practices to give the prices including the domain, and many people were paying the £1 extra even if they had not added a domain. You could ask for the £1 to be taken off the monthly payment if you had no intention of adding a domain.
How much were you paying on Premier before you switched? I think it should have been £22.99. On Unlimited I think you should be paying £21.42 (or £17.34 if you are on a Market 3 exchange).
It was standard on legacy products to show a single line on the invoices which included the extra £1 for the free domain. So although PAYG 15GB was £19.99 my invoice showed £20.99 which included the 'free' domain. In October I also had the "Generic Included One Pound Domain charges" added, but the base price of the PAYG should have been reduced by £1 at the same time. They've applied a £1 discount to my account to compensate for the error.
It was one of Plusnet's sharper practices to give the prices including the domain, and many people were paying the £1 extra even if they had not added a domain. You could ask for the £1 to be taken off the monthly payment if you had no intention of adding a domain.
How much were you paying on Premier before you switched? I think it should have been £22.99. On Unlimited I think you should be paying £21.42 (or £17.34 if you are on a Market 3 exchange).
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 2 of 8
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Re: Suddenly being charged for Domain Hosting on Unlimited
25-11-2010 1:10 PM
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Currently on Value, made sure all features were transferred when I moved and they had better not change it now
currently
currently
Quote Please ensure the first page of your site is index.html or index.htm (case sensitive).
Webspace Usage
Webspace Allocation 250
Webspace Used 61MB 24.4%
Webspace Free 189MB 75.6%
Quote 1 Value charge for the period 24-11-2010 to 23-12-2010 £5.10 £0.89 £5.99
1 Home Phone Anytime charge for the period 24-11-2010 to 23-12-2010 £9.57 £1.68 £11.25
1 Caller Display charge for the period 24-11-2010 to 23-12-2010 £0.84 £0.15 £0.9
Message 3 of 8
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Re: Suddenly being charged for Domain Hosting on Unlimited
25-11-2010 2:01 PM
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pierre_pierre we're talking about domains not web space!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 4 of 8
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Re: Suddenly being charged for Domain Hosting on Unlimited
25-11-2010 2:34 PM
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well I have got user.free-online.co.uk user.idps.co.uk and user.me.co.uk
Message 5 of 8
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Re: Suddenly being charged for Domain Hosting on Unlimited
25-11-2010 4:40 PM
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user.me.uk does count. You can have one of those hosted for email purposes only without using any webspace.
Was your domain a free one given to you after the email debacle?
Was your domain a free one given to you after the email debacle?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 6 of 8
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Re: Suddenly being charged for Domain Hosting on Unlimited
25-11-2010 4:46 PM
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yes and PN also pay the registration fee to the registra
Message 7 of 8
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Re: Suddenly being charged for Domain Hosting on Unlimited
25-11-2010 4:54 PM
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Registrar:
Plusnet Plc [Tag = FORCE9]
URL: http://www.plus.net
Relevant dates:
Registered on: 25-Jun-2007
Renewal date: 25-Jun-2011
Last updated: 06-Aug-2009
Registration status:
Registered until renewal date.
Name servers:
ns1.force9.net
ns1.plusnet.co.uk 195.166.128.17
ns2.force9.net
ns2.plusnet.co.uk 212.159.13.150
do a who is on the info I PM'd you, you will find a bit more
Plusnet Plc [Tag = FORCE9]
URL: http://www.plus.net
Relevant dates:
Registered on: 25-Jun-2007
Renewal date: 25-Jun-2011
Last updated: 06-Aug-2009
Registration status:
Registered until renewal date.
Name servers:
ns1.force9.net
ns1.plusnet.co.uk 195.166.128.17
ns2.force9.net
ns2.plusnet.co.uk 212.159.13.150
do a who is on the info I PM'd you, you will find a bit more
Message 8 of 8
(413 Views)
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