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Suddenly being charged for Domain Hosting on Unlimited

leahk
Grafter
Posts: 43
Registered: ‎30-07-2007

Suddenly being charged for Domain Hosting on Unlimited

I've been with PN for around 10 years and when I originally signed up I got a free Domain Name.  Then, a couple of years later, after a security breach at PN they offered a second free Domain name, which I took up.
Since April this year I have had problems with my billing, which were apparently resolved in October - However, Since October, PN have begun charging me "Generic Included One Pound Domain charges"
When I switched from Premier to Unlimited over a year ago, there was no mention of losing this free domain hosting, and I have not been charged before.  On the Domain help, it does list this charge for the Unlimited account, but of course, that could have been changed anytime.
Has this happened to anyone else?

7 REPLIES 7
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Suddenly being charged for Domain Hosting on Unlimited

I've had a similar problem on PAYG.
It was standard on legacy products to show a single line on the invoices which included the extra £1 for the free domain. So although PAYG 15GB was £19.99 my invoice showed £20.99 which included the 'free' domain. In October I also had the "Generic Included One Pound Domain charges" added, but the base price of the PAYG should have been reduced by £1 at the same time. They've applied a £1 discount to my account to compensate for the error.
It was one of Plusnet's sharper practices to give the prices including the domain, and many people were paying the £1 extra even if they had not added a domain. You could ask for the £1 to be taken off the monthly payment if you had no intention of adding a domain.
How much were you paying on Premier before you switched? I think it should have been £22.99. On Unlimited I think you should be paying £21.42 (or £17.34 if you are on a Market 3 exchange).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Suddenly being charged for Domain Hosting on Unlimited

Currently on Value,  made sure all features were transferred when I moved  and they had better not change it now
currently 
Quote
Please ensure the first page of your site is index.html or index.htm (case sensitive).
Webspace Usage
Webspace Allocation 250
Webspace Used 61MB  24.4%
Webspace Free 189MB  75.6%

Quote
1 Value charge for the period 24-11-2010 to 23-12-2010 £5.10 £0.89 £5.99
1 Home Phone Anytime charge for the period 24-11-2010 to 23-12-2010 £9.57 £1.68 £11.25
1 Caller Display charge for the period 24-11-2010 to 23-12-2010 £0.84 £0.15 £0.9

jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Suddenly being charged for Domain Hosting on Unlimited

pierre_pierre we're talking about domains not web space!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Suddenly being charged for Domain Hosting on Unlimited

well I have got user.free-online.co.uk  user.idps.co.uk and user.me.co.uk
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Suddenly being charged for Domain Hosting on Unlimited

user.me.uk does count. You can have one of those hosted for email purposes only without using any webspace.
Was your domain a free one given to you after the email debacle?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Suddenly being charged for Domain Hosting on Unlimited

yes and PN also pay the registration fee to the registra
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Suddenly being charged for Domain Hosting on Unlimited

Registrar:
       Plusnet Plc [Tag = FORCE9]
       URL: http://www.plus.net
   Relevant dates:
       Registered on: 25-Jun-2007
       Renewal date:  25-Jun-2011
       Last updated:  06-Aug-2009
   Registration status:
       Registered until renewal date.
   Name servers:
       ns1.force9.net
       ns1.plusnet.co.uk         195.166.128.17
       ns2.force9.net
       ns2.plusnet.co.uk         212.159.13.150
do a who is on the info I  PM'd you, you will find a bit more