cancel
Showing results for 
Search instead for 
Did you mean: 

Strange routing issue - unable to access main Plusnet servers

FIXED
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Strange routing issue - unable to access main Plusnet servers

I'm totally unable to access www.plus.net or portal.plus.net (it just times out) using my normal browser (Firefox), IE or Chrome from any of my PCs.

I can access using Opera's VPN security option.

I've checked and other AAISP users have no troubles.

 

telnet www.plus.net 80

times out as does attempts to telnet to port 80 on 212.159.9.2 and 212.159.8.2.

Any ideas?

Edit: The reason this is an issue is that I'm left with a spinning circle on these forums as there are elements on these pages that come from the main Plusnet servers.

 

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
24 REPLIES
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: Strange routing issue - unable to access main Plusnet servers

Just tried webmail.plus.net and that is failing as well so it looks like a failure on the route to the datacentre which hosts the servers.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: Strange routing issue - unable to access main Plusnet servers

result of tcp trace to port 80:
C:\Users\John>tracetcp www.plus.net:80

Tracing route to 212.159.8.2 [portal.plus.net] on port 80
Over a maximum of 30 hops.
1       1 ms    1 ms    1 ms    192.168.1.1
2       10 ms   9 ms    9 ms    90.155.53.57    [g.gormless.thn.aa.net.uk]
3       10 ms   11 ms   9 ms    90.155.53.41    [a.aimless.thn.aa.net.uk]
4       10 ms   10 ms   10 ms   195.66.224.10   [linx1.ukcore.bt.net]
5       12 ms   12 ms   12 ms   62.172.103.16   [core2-hu0-18-0-0.colindale.ukcore.bt.net]
6       11 ms   10 ms   10 ms   195.166.128.4   [lo0.pcl-cr02.plus.net]
7       11 ms   11 ms   10 ms   195.166.129.2   [ae1.ptw-cr02.plus.net]
8       12 ms   11 ms   11 ms   195.166.129.33  [te9-4.ptn-gw01.plus.net]
9       11 ms   11 ms   *       195.166.129.33  [te9-4.ptn-gw01.plus.net]
10      *       *       *       Request timed out.
11      *       *       *       Request timed out.
12      *       *       *       Request timed out.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Strange routing issue - unable to access main Plusnet servers

I'm not sure what this could be off the top of my head but I've asked someone to take a look. I'll get back to you asap.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Strange routing issue - unable to access main Plusnet servers

I've sent you a PM with some info.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: Strange routing issue - unable to access main Plusnet servers

Stranger and stranger. Apparently one day there were a huge number of hits from my IP to Customer Support Statistics so my IP has been blocked. I've no idea what generated that. I did have a Google bookmark to that page which just I've now deleted in case that was something to do with it.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Superuser
Superuser
Posts: 12,571
Thanks: 3,844
Fixes: 25
Registered: 22-08-2007

Re: Strange routing issue - unable to access main Plusnet servers

VileReynard
Seasoned Pro
Posts: 10,979
Thanks: 265
Fixes: 11
Registered: 01-09-2007

Re: Strange routing issue - unable to access main Plusnet servers


jelv wrote:

Stranger and stranger. Apparently one day there were a huge number of hits from my IP to Customer Support Statistics so my IP has been blocked. I've no idea what generated that.


Apparently no calls were handled today, so I doubt Plusnet are bothered about any inability to provide customer response statistics.

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Strange routing issue - unable to access main Plusnet servers

Not yet, I'm still digging. Hopefully I'll have some more info for Jelv shortly on this. FYI it wasn't a manual block, it was automated.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Jonpe
Aspiring Champion
Posts: 1,916
Thanks: 497
Fixes: 6
Registered: 05-09-2016

Re: Strange routing issue - unable to access main Plusnet servers

@VileReynard Yes, I noticed that.  Not a single call until about 4:15 this afternoon.

Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: Strange routing issue - unable to access main Plusnet servers

In spite of Chris saying he was to ask for the block to be lifted I still can't access many Plusnet sites. This includes the still active Plusnet mailbox that I want to use for notifications from these forums.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Superuser
Superuser
Posts: 3,290
Thanks: 1,724
Fixes: 12
Registered: 10-04-2007

Re: Strange routing issue - unable to access main Plusnet servers

It's starting to look a bit petty @jelv  Need to ''fess up' or fix itKnuppel

Community Veteran
Posts: 5,447
Thanks: 1,428
Fixes: 34
Registered: 16-10-2014

Re: Strange routing issue - unable to access main Plusnet servers

I too have been the victim of an automated block caused by a cyclic redirect within one of Plusnet’s HTML pages that I just happened to land on. It managed 3.5K hits on the server within 10 minutes resulting in my ban. But I have to say my ban was lifted during a phone call.

Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: Strange routing issue - unable to access main Plusnet servers

Thanks for that information @Mook. I've been really struggling to understand how I got banned.

Totally endorses my decision to leave Plusnet. If this had happened before I left I'd have been totally locked out of my email unless I started using a VPN to get round the block!

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 5,447
Thanks: 1,428
Fixes: 34
Registered: 16-10-2014

Re: Strange routing issue - unable to access main Plusnet servers

@jelv - My only saving grace was the fact that I have two fibre lines so two IP addresses, the whole saga lasted for days and days and was eventually corrected but only came to light when an email about a ticket that was raised as a result of the issue arrived in my inbox, days, and I mean days, after the event took place.

I think @scrookes needs to look at this for you as he was the individual whose detective work resolved my issue. If he can’t (or won’t) fix it then I suspect you’re stuffed!