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Strange offer from Plusnet

FIXED
198kHz
Hero
Posts: 4,967
Thanks: 1,729
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Registered: ‎30-07-2008

Strange offer from Plusnet

Over recent months I've received several offers to re-contract with Plusnet, with a £5 discount. Due to serious concerns about Plusnet's performance, I've been in two minds whether to migrate, and so have thus far declined the offers.

 

But now there's a new twist, which makes me wonder whether the right hand knows what the left is doing. Roll_eyes

 

Today I received a marketing email titled "You deserve cheaper broadband". It was sent to my registered Plusnet contact email, and addresses me by name, so therefore I'm a customer - right? Yet it advises that it's easy to switch, I'll get a brand new router (£6.99 p&p), and I'll be notified on activation.

 

Try broadband with added satisfaction

Hello Xxxxxxxx

Plusnet has more satisfied customers than Sky, Virgin and TalkTalk thanks to our reliable broadband, low prices and award-winning service. Fancy joining us? Switching’s easy and right now you’d be up for a tasty offer: Unlimited Broadband and line rental from £18 a month for 12 months* (+ £6.99 P&P).

Unlimited Broadband from 18.00

 

Naturally, I can't reply to this email, and obviously I'm not going to faff around in a queue for phone or chat - so, via the forum -

Dear Plusnet,

I am currently a customer, but have lately been considering my options. Your latest email does not inspire confidence. Undecided

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL
6 REPLIES 6
rongtw
Seasoned Hero
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Re: Strange offer from Plusnet

A few years ago i would agree with the adverts ,,,,,,,,,,,,,,,,,

Now i just say , dont bother Sad

PN going as they are now wont last 2017

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MauriceC
Superuser
Superuser
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Registered: ‎10-04-2007

Re: Strange offer from Plusnet

I have to agree that Plusnet is now failing in so many areas that I am seriously considering 'biting the bullet' and migrating.  This after 11 years!  Confidence that Plusnet will "Do me proud" are now zero.

Time to follow JELV methinks.  Knuppel

MattyC
Champion
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Registered: ‎10-04-2014

Re: Strange offer from Plusnet

Fix

@198kHz - Your email is tied in to both a cancelled account and a live account. I believe that this is why you're in the two separate distribution lists. I checked the cancelled account and you seem to be their referee, so assuming you'll be aware of this?

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
198kHz
Hero
Posts: 4,967
Thanks: 1,729
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Registered: ‎30-07-2008

Re: Strange offer from Plusnet

@MattyC   Thanks Matty; that's probably the explanation. 

 

My email should be tied to my two live accounts, and it was tied to one account which was cancelled last December - should it not be "de-coupled" by now?

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL
MattyC
Champion
Posts: 3,201
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Registered: ‎10-04-2014

Re: Strange offer from Plusnet

It is tied to that one too, but thought I'd only mention the accounts in question. I'll remove your email from the closed account for you.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
198kHz
Hero
Posts: 4,967
Thanks: 1,729
Fixes: 31
Registered: ‎30-07-2008

Re: Strange offer from Plusnet

Ta muchly.  Smiley

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL