Static IP?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Re: Static IP?
Static IP?
06-10-2019 4:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, looking for a little help.
Quite a bizarre thing has happened, i think that without requesting it, I have been switched from a Dynamic IP to a Static IP. For the last few days I noticed that when I got disconnected my IP address was remaining the same, which I know is not that unusual If a connection is re-established quickly. However, just to check I switched my router off overnight and I still get the same IP address.
Is there anyone on here who can check on my account what my settings are, and switch it back to Dynamic as I neither need or want a Static IP.
Also, as this has been done without me requesting it, do I have to worry about a £5 charge been added to my bill?
Thanks.
Re: Static IP?
06-10-2019 4:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HI, My guess is that you haven't got a true static IP. These days IP addresses are allocated from small 'local' pools rather than centrally. This causes them to be 'sticky', so disconnecting and reconnecting gives much more of a chance of getting the same IP.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Static IP?
06-10-2019 7:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I noticed a Service Notice on my account on 1 October adding a static IP to my account. This was around the time that other SNs etc., were appearing in preparation for my new contract which was due to complete a few days later (and has now done so). I wondered whether the static IP had something to do with the procedures that Plusnet carry out when contracts change as I did not request a static IP and like the OP do not want to be billed for it! Or are Plusnet moving customers over to static IPs for some reason?
Re: Static IP?
07-10-2019 9:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from ADSL Broadband to Everything Else
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Static IP?
07-10-2019 11:15 AM - edited 07-10-2019 11:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for bringing this to our attention @BaxMaxTuck and @jgb
I've discussed this with a colleague and due to changes we've recently made internally, we automatically add a static IP to an account in the following instances:
- An account goes into failed payment
- The broadband firewall is switched on
- The Pro-Addon is bought/enabled
Unless you've specifically requested to buy a static IP, we won't charge you when we add it on due to the above.
I hope this helps.
Re: Static IP?
07-10-2019 11:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am afraid that your reply does not help me to understand why the static IP has been added to my account.
I did not specifically request to buy a static IP
As far as I am aware none of the three instances that you quote apply to my account, i.e.
-- my account is not in failed payment (you are today preparing my bill as this is my billing date),
-- I have not made any changes to the broadband firewall in about three years but I note that it is set to "unknown" whatever that means? As far as I recall when I last set it , the firewall was set to a specific basic setting.
I have not bought the Pro-Addon.
So that begs two questions, why has the static IP been added to my account? and do I need to rest my firewall?
Re: Static IP?
07-10-2019 12:20 PM - edited 07-10-2019 12:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Oops sorry I thought you were the OP
Re: Static IP?
07-10-2019 12:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Static IP?
07-10-2019 12:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, I can see the firewall setting (which is correct) when I follow your link but that link is not properly applicable to the revamped Member Centre. I am happy with that setting as it is and I do not want to change it or turn it off. There is no "Connections Settings" in the revamped Menber Centre - at least I cannot readily find it.
If you follow Member Centre>Broadband>Broadband Firewall that is where I get the message that my "Firewall is currently on and set to "Unknown"" with none of the Basic Settings or Advanced Settings boxes "ticked". It seems that what is displayed on the Members Centre is not mirroring what is on your back end systems. This is not the first time that I have noticed that - on my old contract the contract dates were wrong on the Members Centre Home page but correct on your back end systems.
Any further information as to why the static IP was set on my account?
Re: Static IP?
07-10-2019 1:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @jgb
As your broadband firewall is switched on set at Low, in order for it to work you need a static IP. This is reason we've added a static IP on to your account free of charge.
With regards to the firewall settings you've described, could you PM me a screenshot illustrating this so I can raise this to the appropriate team to investigate further.
Could you also PM me a screenshot showing your contract start/end dates so I can look into this further too.
Re: Static IP?
07-10-2019 2:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
PM sent.
I note what you say about the static IP being needed so that my firewall set to Low works, but it has been set to Low for some time now with no static IP that I knew of being set on my account. Does that mean that the firewall was actually inoperative and that this was only picked up when the new contract was set up?
Re: Static IP?
07-10-2019 2:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the message @jgb I've seen it and will reply shortly.
I note what you say about the static IP being needed so that my firewall set to Low works, but it has been set to Low for some time now with no static IP that I knew of being set on my account. Does that mean that the firewall was actually inoperative and that this was only picked up when the new contract was set up?
No. Due to changes we've made internally, the broadband firewall will only work if you have a static IP so we've added a static IP to your account so that it will continue to work.
Re: Static IP?
07-10-2019 9:25 PM - edited 07-10-2019 9:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Aha, I seem to be in the same boat as jgb, since I joined Plusnet at the beginning of the year my broadband firewall has been ON and set to HIGH. If I understand correctly, your saying that due to changes you've made at Plusnet, the broadband firewall will only work with a Static IP. Presumably that means that if I wanted to switch back to a Dynamic IP I would not be able to use the broadband firewall? Secondly, am I anymore vulnerable if I use a Static IP than if I used a Dynamic IP? Thirdly, which is safer, Dynamic IP without the broadband firewall, or Static IP with the broadband firewall?
Re: Static IP?
07-10-2019 10:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @BaxMaxTuck
As per the above, the broadband firewall, pro-addon and failed payment process will only work for you with a static IP on, so your connection won't change to a dynamic IP if one of those three parameters are enabled.
There's no difference to your connection between having a static IP and dynamic IP.
Re: Static IP?
26-10-2019 12:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I read these posts with keen interest because starting from 4th October I too have had "Static-IP" and seem locked on a loop whereby Plusnet staff restored me to Dynamic. However within 24hrs I was back with Static-IP, apparently auto-configured. I can see this from the "Connection Settings" and from the " Help Assistant"
Worst still this enforcing to Static IP is tied to invocation of L2TP (according to Plusnet staff), which drastically (more than halved) cuts my downlink bitrate. The L2TP appears as a Service Notification in my "Help Assistant" log.
I too was told this "L2TP & Static-IP" happens because the Plusnet system thinks I am in payment default (which I am certainly not, and lusnet staff agree with me). Now I see that Gandalf has indemnified two more reasons for Plusnet enforcing Static-IP.
I did not know I had a Broadband Firewall. I have now disabled it in response to this post, and have an ongoing "Open Question" from Oct 15th to try and get Dynamic-IP ..( and my old download speed back).
Can I make a plea that Gandalf passes on his expertise to the Customer-facing Technical Help Staff so that I and others can get back to the Dynamic_IP that we need?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page