Static IP and rDNS

jal2911 · ‎24-05-2023

My full fibre connection went live on Tuesday and I'm unable to activate the static IP in my online account. I understand this is a known issue and would be grateful if someone could activiate this for me. I would also like the rDNS for my static IP to be changed to ispconfig.masksupport.com

I spoke to technical support yesterday who were supposed to have sorted the static IP but I believe I'm still getting a dynamic IP and the option to activate the static IP has disappeared from my online account. They also said that the rDNS can't be changed but I've seen several posts saying this can be done so would really appreciate some help.

Townman · ‎22-08-2007

It certainly is available on Business accounts and used to be on residential accounts. The answer to this question seems to be predicated on how up to date an agent is when answering the question.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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jal2911 · ‎24-05-2023

Thanks for the info. I have now been contacted by Plusnet and they are sorting it for me.