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Static IP address reveals my name

FIXED
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Dabbler
Posts: 24
Thanks: 5
Registered: ‎22-02-2017

Static IP address reveals my name

I recently enabled static IP on my account and an IP address check now shows my full name as the hostname eg. {myname}.plus.com.


Please can this be anonymised?  It's not information I want publicly attached to my static IP. I tried the online chat (not live) and resorted to a call to tech support (voicemail)...

7 REPLIES 7
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Moderator
Moderator
Posts: 23,921
Thanks: 4,191
Fixes: 1,071
Registered: ‎11-01-2008

Re: Static IP address reveals my name


Moderators Note


This topic has been moved from Fibre to Everything Else

Customer / Moderator
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If it fixed it click 'This fixed my problem'
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Moderator
Moderator
Posts: 23,921
Thanks: 4,191
Fixes: 1,071
Registered: ‎11-01-2008

Re: Static IP address reveals my name

Yes it can be, you’ll just need to wait for a staff member to pick it up.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Grafter
Posts: 33
Thanks: 12
Registered: ‎16-10-2015

Re: Static IP address reveals my name

There's a wizard in the Help Assistant to request this - log in to your account then go to https://www.plus.net/wizard/?p=wizard&page=22425&wizard_id=38

 

The narrative says:

Changing Reverse DNS configuration
We can change your reverse DNS if you wish;

 

Alternative Reverse DNS options
The available rDNS configurations are:
username.plus.com (Default setting)
your-static-ip.plus.com (ie 212-159-0-2.plus.com)
any-host-name.domain.co.uk*
domain.co.uk*

 

There's a small freeform entry box further down the page to request your choice then click the "Send your question" button to submit it.

 

When I did it I seem to remember it took a day or maybe two to process.

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Plusnet Help Team
Plusnet Help Team
Posts: 243
Thanks: 85
Fixes: 20
Registered: ‎08-04-2020

Re: Static IP address reveals my name

Hi @Funk

 

Thanks for getting in touch and sorry for answer you have received on this ticket.

I will raise task to change that for you.

 Piotr
 Plusnet Help Team
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Dabbler
Posts: 24
Thanks: 5
Registered: ‎22-02-2017

Re: Static IP address reveals my name

Thanks Tibzor; I'm not sure whether I do need to go in and do something through the wizard or leave it to your technical team?

 

In terms of format I'd be happy with {My static IP}.plus.com; let me know if there's anything I need to do my end or leave it with you...

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Plusnet Help Team
Plusnet Help Team
Posts: 243
Thanks: 85
Fixes: 20
Registered: ‎08-04-2020

Re: Static IP address reveals my name

Fix

Thanks for getting back in touch @Funk

 

Task was already raised by me yesterday so you don't need to raise ticket through wizard or do anything else.

Once I will receive confirmation that task was completed I will send you a message.

 

 Piotr
 Plusnet Help Team
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Dabbler
Posts: 24
Thanks: 5
Registered: ‎22-02-2017

Re: Static IP address reveals my name

Cheers, all updated, anonymity restored!