Static IP Bolt On Problem

[#1]

Hi,

New customer here - come on, do me proud.
I ordered a static IP bolt-on but it is still yet to become active - despite several router restarts.

This has been raised as a support ticket 1 week ago, and it was passed to the "Network Team.

*internal*
Please can you check the static IP, comes up with a conflict. 

I've chased once, to be told it's with them, but they're busy.
There's been no update on the ticket.

Is there anybody who can advise what's happening, current ticket resolution times or even just a helpful update - other that they're busy.

Thanks in advance.

[#2]

Hi @pmapp, I'll get this chased up for you and get back to you once I have a response.

I'm sorry for any inconvenience caused in the meantime. 

[#3]

Thanks for the replay @LaurenB - any info?

Still no acknowledgment, reply or update to my ticket that's now 12 days old.

[#4 · Accepted solution]

Apologies for the delay here, I've just sorted this out for you and replied to the ticket on your account. You should get the static IP assigned next time you connect.

[#5]

Thanks, issue is now resolved.