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Sending a message to PN?

430
Grafter
Posts: 134
Thanks: 1
Registered: ‎06-08-2007

Sending a message to PN?

How do you do this? Just had a return email from Head of Customer Service saying that they don't do email, but I can send a message through the PN website. Can't see how though?

2 REPLIES 2
BrightonRock
Pro
Posts: 443
Thanks: 117
Fixes: 7
Registered: ‎09-04-2016

Re: Sending a message to PN?

They might mean the chat service: Start with "Contact us" from the main website (you would need to turn off ad-blockers etc.) . Alternatively, try following the links from "Complaints code of practice" at the bottom of most web pages. That takes in chat and offers "help assistant to raise a ticket" which takes you (well took me) to https://www.plus.net/wizard/?p=wizard&page=22909&wizard_id=38

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Sending a message to PN?

Hi @430

 

Just a quick post to offer assistance through here in addition to the information already provided by @BrightonRock

 

If there's anything you need, just let me know.

 

Best Wishes,

 

Dave