Security issues
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Re: Security issues
Security issues
26-07-2020 3:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have had in the last 3 months so many issues with my broadband, in terms of security issues. To the point it’s actually so bad that it has prevented me from going back to work.
Stage 1- When I logged into my hub/router a few weeks ago, I reviewed devices that were listed
Stage 2-
Sonos - fine
Daughters iPhone 8plus - fine
Samsung TV - fine
My phone despite 1 of them being a 7 plus - named on my device listed as - iPhone 35 - not fine
From this resetting my phones new Passwords, ect securing them, after doing this I have contact stage 3- Plusnet, every time to request a new log in.
I have never had so many issues,
The last call to plusnet I use the home phone only to contact them, the person from the plusnet, team Stated your home phone line is awful, have you had a fault before- I stated no from this I moved
Stage 4- I bought a new phone just to not connect it to the internet to surf online, like normal people do, despite turning off the WiFi access on the phone. As soon as I use safari immediately
The below picture flags up with, unusual traffic coming from my network, that could be malicious.
Using an alternative secure browser is the same
I actually believe from the picture below my broadband has actually been, hacked - if that’s correct in terminology. Due to the fact my IP address does not correlate with pic below?
Also from reviewing my IP address on my phone see 2nd pic domain name - Ian I have no clue idea why what this is why it’s there. No matter what I do, it’s got significantly worse.
I have reviewed if I’m correct in what I believe to be the issue, & think I have to actually end the contract early & go with another internet provider.
So so not happy
Jem someone please help
Re: Security issues
26-07-2020 8:15 AM - edited 26-07-2020 8:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been released from the spam filter and moved from Chat to Everything Else
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Security issues
26-07-2020 2:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Jem,
A warm welcome to the forums.
"The below picture flags up with, unusual traffic coming from my network, that could be malicious."
Did you intend to attach an image?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Security issues
26-07-2020 3:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@J20 wrote: The last call to plusnet I use the home phone only to contact them, the person from the plusnet, team Stated your home phone line is awful, have you had a fault before- I stated no from this I moved
And was the fault repaired? If you have a phone line fault everything else, be it ADSL or a FTTC connection falls by the wayside, as they use your phone line to get to your premises.
As @Townman mentions, no pictures attached.
Re: Security issues
26-07-2020 3:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
And no the fault was not fixed but thank you for now supporting me to end early the disconnection just the way I wanted 0
Re: Security issues
26-07-2020 4:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Security issues
26-07-2020 4:54 PM - edited 26-07-2020 4:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@J20 wrote: unfortunately I’m not able to upload the pictures, but due to the simple fact, that the phone/email account that then I used to subscribe to plusnet when I joined, has been the added security hacked let’s say issue,
And no the fault was not fixed but thank you for now supporting me to end early the disconnection just the way I wanted
If you can post on here, you should be able to attach pictures either through 'insert photos' or file attachments.
But whatever, if you are looking to move on, I would suggest you get the phone line issue fixed. Whoever you go with, that phone line will still be a major problem. To test. Plug a wired phone into the test socket (no filter) ring 17070 then option 2 for the official quiet line test.
If there is noise, report it. It will not go away on its own.
Re: Security issues
26-07-2020 6:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Nope none at all. It makes it really difficult to help.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Security issues
26-07-2020 11:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Several re-reads of the OP didn't make it any clearer, other than the feeling that the whole issue may be a perceived problem rather than an actual one.
@Townman As an SU, could a word in the right ear enable a phone call to the OP?
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page