cancel
Showing results for 
Search instead for 
Did you mean: 

Scam call

Rising Star
Posts: 59
Thanks: 5
Fixes: 2
Registered: ‎07-04-2016

Scam call

Had  a scam call from the following number 00437136610, saying my internet would be cut off due to illegal activity. I immediately hung up. Assume there is nothing Plusnet can do about this? 

10 REPLIES 10
Seasoned Hero
Posts: 5,404
Thanks: 1,832
Fixes: 54
Registered: ‎24-02-2012

Re: Scam call

@sullys666 nothing ANYONE can do, I'm afraid. Probably from a 'call centre' in another country.

John
Pro
Posts: 234
Thanks: 72
Fixes: 2
Registered: ‎21-03-2020

Re: Scam call

This what I do   HD

 

Pro
Posts: 515
Thanks: 83
Fixes: 4
Registered: ‎28-06-2007

Re: Scam call

Will not work if the call is a recording

Pro
Posts: 515
Thanks: 83
Fixes: 4
Registered: ‎28-06-2007

Re: Scam call

Block the number on 1572 and report it to BT as a scam call then to ICO if we keep pestering then maybe something will get done

Seasoned Hero
Posts: 5,404
Thanks: 1,832
Fixes: 54
Registered: ‎24-02-2012

Re: Scam call

@mort7890 The blocking using 1572 will probably work, but as I said earlier, if the call originated overseas (or even in the UK using a VoIP service), there is nothing BT or the ICO can do, their remit does not cover this situation.

John
Community Veteran
Posts: 4,925
Thanks: 738
Fixes: 12
Registered: ‎05-04-2007

Re: Scam call

I had a similar call years ago which I just ignored.

CLID can be spoffed, I think the number on my phone was something like: 01234567890

You don't exactly need a mathmatics degree to realise that is a fake number. 🤔

I would assume the scammers have gotten around any blocks you might put in place.

Of course it is worth reporting anyway. Better than nothing.

Pro
Posts: 515
Thanks: 83
Fixes: 4
Registered: ‎28-06-2007

Re: Scam call

Surely BT and the technology they use can create software to do this and if we keep reporting all the scam calls then ICO and the other bodies will start acting on the problem

Pro
Posts: 515
Thanks: 83
Fixes: 4
Registered: ‎28-06-2007

Re: Scam call

I agree better to do something than nothing

Seasoned Hero
Posts: 5,404
Thanks: 1,832
Fixes: 54
Registered: ‎24-02-2012

Re: Scam call


@mort7890 wrote:

Surely BT and the technology they use can create software to do this and if we keep reporting all the scam calls then ICO and the other bodies will start acting on the problem


But BT cannot control what other countries telecomms systems do, same as India can't control ours - they can only legally control outgoing data on their network, and the ICO only has jurisdiction inside the UK.

John
Plusnet Help Team
Plusnet Help Team
Posts: 449
Thanks: 59
Fixes: 28
Registered: ‎30-03-2020

Re: Scam call

Hi there @sullys666 Smiley I've picked this up on a ticket on your account. 

 Noor
 Plusnet Help Team