Samsung / Android Mobile Phone Firmware Updates Are Failing ?!
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Re: Can't reach Android update server
04-10-2019 5:52 PM
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Same here, two Samsung S7s. Neither will connect through Plusnet Broadband, both are OK through their phone networks, Three and Plusnet Mobile.
Re: Can't reach Android update server
04-10-2019 10:54 PM
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My Lenovo tablet updates as it should.
Yet the three Samsung's in my house still don't update.
Re: Can't reach Android update server
05-10-2019 3:26 PM
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Re: Can't reach Android update server
06-10-2019 7:13 PM
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Hello,
I suspect it isn't the Samsung or whatever, it's what you are trying to do over WiFi. I say this as I just got my mobile sim and tried to update my laptop and got the same " failure " message as everyone else. Connecting my laptop via ethernet works just fine.
Maybe downloading updates via WiFi/mobile falls foul of " fair usage " policy ?
Regards..
Re: Can't reach Android update server
07-10-2019 12:20 PM - edited 07-10-2019 12:23 PM
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As I mentioned, I have no problem. I think my earler post re the Frija PC downloaded wasn't helpful, so I installed a network trace app on my Galaxy S9+ and this is what it sees when I run Settings / Software Update:
54.93.152.4 is an Amazon AWS server; does that seem right?
Re: Can't reach Android update server
08-10-2019 10:30 AM - edited 08-10-2019 10:31 AM
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I too have this issue and have spent days trying to isolate what's causing it. We have a Galaxy A40, S10e, Tab A6 and 3 x Galaxy A5 2017's in the house. All are afflicted with the problem.
I have tried the following with no success:
1. Removed the Plusnet Safe Guard feature
2. Changed the router to a generic VDSL router
3. Set the DNS servers to Google's instead (8.8.8.8 and 8.8.4.4)
I have tried the following with success:
1. Initiated a VPN from the phones and tablets bypassing the Plusnet network
2. Ran software update over mobile data
3. Ran software update over non-plusnet broadband WiFi in other locations
I also contacted Samsung to try to get a list of all URLs used by the update feature but their 2-3 day estimate of passing that info to me has passed without them providing it. My plan was to test access to them then pass to Plusnet in a support case.
I ran a packet capture on one device and the URLs I saw were:
*.push.samsungosp.com
*.compute.amazonaws.com
A fix would be greatly appreciated as it certainly worked up until a few weeks ago.
Re: Can't reach Android update server
08-10-2019 11:00 AM
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My Samsung S10+ has just this moment asked me to do a security update.
Good job I'm sat at work on our wifi here otherwise my phones security would be out of date!
Re: Can't reach Android update server
12-10-2019 12:17 AM
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Any updates on how this is progressing???
Re: Can't reach Android update server
12-10-2019 11:27 AM
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Well that's interesting
I just did a reboot on my router which obtained a new ip address of 31.125.xx.xx (normally got 146.199.xxx.xxx on reboot) and now all Samsung devices working on 'check for updates'
Re: Can't reach Android update server
12-10-2019 11:29 AM
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Re: Can't reach Android update server
12-10-2019 11:52 AM - edited 12-10-2019 11:53 AM
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Definitely seems to be an IP related problem.
I have a Galaxy Tab A, it could access the servers fine from home on a static IP in the 80.229... range.
Also worked fine from my eldest daughters house on a Virgin media connection. Just tried at my other daughters house on a Plusnet dynamic IP in the 146.90.122... range and it doesn't work
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Can't reach Android update server
12-10-2019 12:24 PM
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Re: Can't reach Android update server
12-10-2019 3:35 PM
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Re: Can't reach Android update server
12-10-2019 3:56 PM
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I have not done any reboots or anything special.
Maybe it's sorted now?
Fingers crossed
Re: Can't reach Android update server
12-10-2019 6:34 PM
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Nope. Dynamic ip and using 146 range, not connecting. Can't seem to get off the 146 range.
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