Safeguard website block not working
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- Re: Safeguard website block not working
Safeguard website block not working
07-02-2018 11:58 AM
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I've got Safeguard working for categories, but cannot block specific websites. I want to block tumblr due to the amount of porn it contains. If I add tumblr to the list of blocked websites, it has no effect.
I also tried blocking Social Media, which does block tumblr, but also blocks all other social media sites, which I don't want. I added Facebook to the allowed sites, but this was still blocked.
Please help.
Re: Safeguard website block not working
07-02-2018 3:40 PM
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Unfortunately safeguard does not work you would do better asking Mr Google for some free software
or read here https://community.plus.net/t5/Broadband/SafeGuard/m-p/1438587
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Safeguard website block not working
08-02-2018 8:46 AM
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The problem with software is that it would need to be installed on every device which the kids would easily get around.
I'd like to use OpenDNS, but I can't change DNS settings on the router, so I'm left with a situation where the supplied system isn't effective, but we're locked into using the supplied system.
Re: Safeguard website block not working
08-02-2018 11:17 AM
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Hi , No you are not locked into using PN router you can Buy your own to use as do several here
I myself have a Asus Ac68U but there several others you can choose from , as you say the Very basic PN supplied one is not
usefull for you needs
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Safeguard website block not working
24-02-2018 6:27 PM
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Hi @allix,
A warm welcome to the forums.
Do you have a fixed IP address?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Safeguard website block not working
25-02-2018 8:58 AM
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Re: Safeguard website block not working
25-02-2018 12:08 PM
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Thought as much - it fits a pattern!
Superuser citation
This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Safeguard website block not working
06-03-2018 1:57 PM
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Sorry to hear you're having problems with Safeguard @allix
Are you still using the router we sent you?
As far as I'm aware you should be able to change the DNS settings for that router.
Re: Safeguard website block not working
06-03-2018 2:15 PM
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I was supplied with a BT HomeHub although I've never got the internet from BT. If you have routers that allow you to change DNS, how can I get one? I've been a customer for more than 10 years and haven't had any hardware in that time (apart from the BT Infinity box)
Re: Safeguard website block not working
06-03-2018 2:23 PM
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The type of router we send out nowadays is similar to the Homehub and the DNS can't be changed on it.
Unfortunately we can't order you the router we sent initially as we don't stock them anymore.
With that said, I'm sending you our updated router anyway as it should work automatically with Safeguard.
Please let us know how it goes when you receive it.
Re: Safeguard website block not working
07-03-2018 1:46 AM
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@Gandalf - not if the user has a fixed IP address - which they believe they have.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Safeguard website block not working
07-03-2018 9:12 AM
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I do have a fixed IP address
Re: Safeguard website block not working
07-03-2018 9:13 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Safeguard website block not working
07-03-2018 9:42 AM
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Looks like I might be buying a new router 😞
Re: Safeguard website block not working
07-03-2018 10:04 AM
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Other than you might be able to set the DNS servers yourself with a different router, the issue will remain.
This issue has been raised by the super users.
How essential is your fixed IP address? Not having one will allow Safeguard to work properly.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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